[cisco-voip] ip service...

[Lelio Fulgenzi]

It's a softkey that you have to enable via the softkey template configuration screen.

device > device settings > softkey template

select your template, then:

highlite callmanager > configure softkey layout 

quality report tool (QRT) appears as valid options for the following states:

Connected
Connected Conference
Connected Transfer
On Hook

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I can eat fifty eggs." "Nobody can eat fifty eggs."
  ----- Original Message ----- 
  From: Tim Reimers 
  To: Lelio Fulgenzi 
  Cc: Cisco Voip 
  Sent: Tuesday, September 12, 2006 4:02 PM
  Subject: RE: [cisco-voip] ip service...




  I get the message "Document empty or invalid" when I try to run a report..

  I see that it's part of Extended Services, and puts a QRT button on the phone.

  I cannot find any directions for 4.01 on how to configure the CCM so that the button becomes available to users...

  Anyone have a link on how to enable the QRT function on the phones?

  Tim


------------------------------------------------------------------------------

  From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
  Sent: Tuesday, September 12, 2006 12:19 PM
  To: Tim Reimers; cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] ip service...


  QRT

  it's a softkey that you can show.

  http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f52dd.html

  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  "I can eat fifty eggs." "Nobody can eat fifty eggs."
    ----- Original Message ----- 
    From: Tim Reimers 
    To: cisco-voip at puck.nether.net 
    Sent: Tuesday, September 12, 2006 12:17 PM
    Subject: [cisco-voip] ip service...


     

    Hi folks---

     

    Isn't there a service that can be configured on an IP phone that allows a user to immediately report a call in which they had trouble with echo or jitter?

     

    I know the 'info' button shows the codec, etc-but it doesn't log that to a technician for later analysis

    (and have you ever tried to have a user read the codec info to you? That's -really- fun to listen to.not! )

     

    Thanks Tim



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