[cisco-voip] ip service...

[Manoj Kalpage]

Sorry to interrupt the post but I am having a problem accessing QRT report
but I got QRT soft Key configured on phone and I can leave the feed back.
Bellow is the error


Microsoft JScript runtime error '800a004c'

Path not found

/CCMService/QRTReportResult.asp, line 109
Best regards,
Manoj



On 9/13/06, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>  It's a softkey that you have to enable via the softkey template
> configuration screen.
>
> device > device settings > softkey template
>
> select your template, then:
>
> highlite callmanager > configure softkey layout
>
> quality report tool (QRT) appears as valid options for the following
> states:
>
> Connected
> Connected Conference
> Connected Transfer
> On Hook
>
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
>  ----- Original Message -----
> *From:* Tim Reimers <tim.reimers at asheville.k12.nc.us>
>  *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
> *Cc:* Cisco Voip <cisco-voip at puck.nether.net>
> *Sent:* Tuesday, September 12, 2006 4:02 PM
> *Subject:* RE: [cisco-voip] ip service...
>
>
>
>
> I get the message "Document empty or invalid" when I try to run a report..
>
> I see that it's part of Extended Services, and puts a QRT button on the
> phone.
>
> I cannot find any directions for 4.01 on how to configure the CCM so that
> the button becomes available to users...
>
> Anyone have a link on how to enable the QRT function on the phones?
>
> Tim
>
>  ------------------------------
>  *From:* Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
> *Sent:* Tuesday, September 12, 2006 12:19 PM
> *To:* Tim Reimers; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] ip service...
>
>
>  QRT
>
> it's a softkey that you can show.
>
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f52dd.html
>
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>
> ----- Original Message -----
> *From:* Tim Reimers <tim.reimers at asheville.k12.nc.us>
> *To:* cisco-voip at puck.nether.net
> *Sent:* Tuesday, September 12, 2006 12:17 PM
> *Subject:* [cisco-voip] ip service...
>
>
>
>
>
> Hi folks---
>
>
>
> Isn't there a service that can be configured on an IP phone that allows a
> user to immediately report a call in which they had trouble with echo or
> jitter?
>
>
>
> I know the 'info' button shows the codec, etc—but it doesn't log that to a
> technician for later analysis
>
> (and have you ever tried to have a user read the codec info to you? That's
> –really- fun to listen to…not! )
>
>
>
> Thanks Tim
>
> ------------------------------
>
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