[cisco-voip] VM ports all busy - give callers a friendly message

[Simon, Bill]

It's more an issue of complexity.  We have IPCC enterprise.  If I had to 
choose the most reliable part of our IPT setup I'd choose CallManager 
over Unity or IPCC.  Therefore when those systems are in the process of 
sucking mud I would like CallManager to be able to respond gracefully.

Another thing I'm trying to get a sense of is the usefulness of the 
Annunciator.  Seems to me that it doesn't annunciate much of anything 
except to tell the user he dialed some incorrect digits.  I'd like just 
a few more intercept messages to deliver to a caller to explain a situation.


Lelio Fulgenzi wrote:
> Is it a costing issue? CallManager comes with a free X port 
> autoattendant (IPCC eXpress I think). Use that and not only will you get 
> a nice message, but if you use Unity as your AA, you get a back 
> autoattendant.
>  
>  
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."
> 
>     ----- Original Message -----
>     *From:* Simon, Bill <mailto:bills at tns.its.psu.edu>
>     *To:* Wes Sisk <mailto:wsisk at cisco.com>
>     *Cc:* Cisco Voip <mailto:cisco-voip at puck.nether.net>
>     *Sent:* Tuesday, September 12, 2006 3:51 PM
>     *Subject:* Re: [cisco-voip] VM ports all busy - give callers a
>     friendly message
> 
>     That's what I thought someone might say.  Is there any way to do it
>     with
>     just CallManager?
> 
>     Wes Sisk wrote:
>      > configure the hunt pilot to hunt busy to a dummy dn that is CFA
>     to an
>      > IVR script.
>      >
>      > Simon, Bill wrote:
>      >> When the voicemail ports are all busy, new callers getting
>     forwarded
>      >> to voicemail (or subscribers attempting to login) just get a
>     reorder
>      >> tone.
>      >>
>      >> Is there any way to set up the annunciator or some other
>     function to
>      >> play back a friendlier "All lines are busy" sort of message?