[cisco-voip] IPCC silent monitoring

[Ed Leatherman]

Are your agent IP Phones setup to span the voice VLAN to the pc port? the
agent desktop app is what sends the audio that you are monitoring off to
either your desktop or the IPCC server (cant remember which), and it has to
have the audio traffic from the phone to be able to do it. sounds like
everything is working for you but the RTP stream is getting stopped
somewhere, like a one-way audio problem with normal ip phone service.

On 9/14/06, Gary L. Pate <gpate at kenttech.com> wrote:
>
>  I have a client using IPCC 4.0 enhanced version, and they are able to use
> all the enhanced features except the monitoring function. As I understand
> it, this version does not require you to span the ports, but their ports are
> spanned anyway because they are using a third party recording device to
> record all conversations. Anyway, barge in, intercept, etc. work, and when
> they do the monitoring, the applications acts like its working, but they do
> not hear anything coming out of the PC speakers even though its been
> confirmed that the speakers do work. Is there anything special that the
> workstation needs to monitor?
>
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>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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