[cisco-voip] Passing calls from CCM to Unity CallHandler

[Lelio Fulgenzi]

We still use CTI route points. The reason we like it, is because they offer us a few things:
  a.. multiple DNs per CTI route point allow us to create a CTI route point per group (department) and keep all the DNs in there.
  b.. forwarding options allow us to redirect calls when we have to
We just upgraded to 4.1(3) so we really haven't explored using hunt groups. Problem is, we'd likely never get the resources to move them all over and rather than having two ways to do it, we'll just stick with one.
  ----- Original Message ----- 
  From: Ed Leatherman 
  To: cisco-voip at puck.nether.net 
  Sent: Sunday, September 24, 2006 10:41 AM
  Subject: [cisco-voip] Passing calls from CCM to Unity CallHandler


  Hi folks, 

  I'm curious how other people setup call handlers in CCM and Unity.. specifically how you route a call to an extension directly to a Unity Call Handler. Is there a "Cisco Recommended" way to do this? 

  Right now i'm making hunt pilots and pointing them at the Unity lines and then creating a call routing rule. In the past though I've used dumby phones or CTI Route ports to forward to Unity. That seemed kinda clunky so I started using the hunt pilots once I realized I could. 

  -- 
  Ed Leatherman
  Senior Voice Engineer
  West Virginia University
  Telecommunications and Network Operations 


------------------------------------------------------------------------------


  _______________________________________________
  cisco-voip mailing list
  cisco-voip at puck.nether.net
  https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060924/dc43a7e0/attachment.html