[cisco-voip] Attendant Console and Hunt List

[Ryan Ratliff]

TOD is a hard and fast rule.  It's either active or not.

In your case you may wish to go with your original description of  
having a line lower in the AC hunt group with CFA set to the  
broadcast hunt pilot.

-Ryan

On Apr 3, 2007, at 11:42 AM, Israel Lang wrote:

oops and Scott.....

On 4/3/07, Israel Lang <zephy316 at gmail.com> wrote: My only concern  
with TOD is that it is a hard and fast rule? Or is my assumption  
incorrect?

For example what if for some reason I have a receptionist in after 5  
or on a weekend for some reason. Anyway the AC can take precedence  
over the TOD partition?

As always, thanks for your insight Ryan.


On 4/3/07, Ryan Ratliff < rratliff at cisco.com> wrote: You could put  
the hunt pilot for the broadcast line group in a TOD
partition and make it the same dn as the AC pilot point.  In all of
your CSS' make sure the TOD partition is higher than the AC pilot
point partition.  This way when the TOD partition is active (non-
business hours) calls route to the broadcast hunt pilot.  When the
TOD partition is inactive calls route to AC.

-Ryan

On Apr 3, 2007, at 11:30 AM, Israel Lang wrote:

I have a 4.1(3) CM cluster and am trying to develop a call routing
plan that will do the following:

During normal business hours (M-F 8-5) a couple of receptionists are
available and use AC to log in and out of the hunt group as well as
see who is on the phone etc.

After hours we would like calls to be broadcast to eight different
phones throughout the facility.

What is the best way to accomplish this?

I have been able to add a dummy extension to the AC hunt group that
forwards to a hunt pilot that then uses the appropriate hunt lists
and line groups to do the broadcasting. This seems to be a bit clumsy
and was wondering if there was a more efficient and/or elegant way to
do this.

Thanks.

--
Have a great day!!!!!!!!!!
zephy316_gmail.com

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-- 
Have a great day!!!!!!!!!!
zephy316_gmail.com

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-- 
Have a great day!!!!!!!!!!
zephy316_gmail.com

Replace the _ with an @ symbol