[cisco-voip] OT: Call Center web-based IM

[Ed Leatherman]

Anyone use or see a customer that has an online chat system setup for
customer support, in conjunction with IPCC Express? We have a small contact
center that is interested in making live chat sessions available in addition
to their normal 800 number for support and new student information requests.

There are some logistics that they'll need to work out with staffing and who
is taking voice calls vs IM, etc.. i'm just trying to find out what is out
there product-wise for a small scenario (10 agents would be maximum). Maybe
a hosted solution of some sort?

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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