[cisco-voip] No Hold Key

[Jason Aarons (US)]

I heard this the other day under 4.3.2, I thought it was end-user
training issue, they were doing something wrong, same deal the site has
everyone sharing everyone's lines using 7914 sidecars.

I like your idea, max number of calls per line must be too low...I had
left it at 4 lines I think..

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of STEVEN CASPER
Sent: Friday, August 31, 2007 3:05 PM
To: cisco-voip at puck.nether.net
Cc: LINDA ROSENBLUTH; RAWLE GORDON; KATHERINE FOX
Subject: [cisco-voip] No Hold Key

 

 I have a few sites where users are complaining that after answering an
inbound call no Hold softkey is available. This does not happen all the
time only a couple of times a day. These sites use multiple shared
lines. We are on 4.1.3.

  I was wondering if the "maximum number of calls" setting could have an
effect on this but my understanding is that this setting is per device
so even if you have a call on a line that shows up on 15 phones it
should only subtract one call from the available call pool. Then again I
may be on the completely wrong track. What would cause the Hold soft key
to not apear sporadically?

 

Steve

 

 

Steve Casper
Voice Technologies
M&T Bank
(410) 347-6026 

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