[cisco-voip] Benefits of CM 6 for Mgmt and End users?

[d4rk f1br]

OK, what are some of the key benefits or pitches for upgrading to
CallManager 6 from 4.1(3) ?

New year new budgets coming up.... I myself am not convinced entirely yet of
what benefits CallManager 6 offers to the end users and thus not sure myself
if its really worth it.

Alot of the features I see in the 6.x line of things comes from other
services such as Presence server and Contact Center Express.

We will not be upgrading phone hardware, we use MS Communicator throughout
so I don't see us moving from that to the Cisco client.

I just don't know, I want to be running the latest from a support and
security stand point and if there really were some great new features and
functions that would change things for end users then great I would be all
over it.

I am sure I am not the only one but when I think about moving to say 6.x I
think back to when we first moved to Callmanager and VoIP and all the
promises of this and that and how cool the phones were and the xml services
and blah blah.  Ultimately 5+ years later the phones are just phones still,
and to the end users they don't really see much in the way of added benefits
I suspect.

Kinda hard to sell using the phone as anything but a phone to people who sit
at a computer most of the day, so obviously people will gravitate to using
the PC over a phone for the "extras".

Love to hear others thoughts about all of this and what your plans on for
upgrading in the future?
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