[cisco-voip] Monitoring a 2nd Line
Todd Franklin
toddnh65 at gmail.com
Wed Dec 12 13:36:45 EST 2007
I have a user, Jim, and his main extension is 1690. He has a 'private line'
with DID, and since our DIDs begin with 474, he's got a 474-8123. So on his
phone, a 7940, I just have his main ext, 1690. And if someone rings
474-8123, I merely forward it to 1690. Pretty straightforwarsd so far, yes?
Well, his admin wants to be able to know if he's on the phone or not. So I
set up one of her lines (she has a 7960) with the 1690 extension. And in
CCM (v4) I set the Ring Setting (Idle) to Flash only and the Ring Setting
(Active) to Beep Only. I have setup 3 other extensions this way so she can
tell who's on a call and who isn't.
Anyways, when someone rings 474-8123, it is also ringing at her phone (the
Caller ID info shows up, and the MsgWaiting light flashes). She can also
take the call, something I didn't want her to do.
Any ideas??
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