[cisco-voip] Extended Services in CCM 5 or 6(autoattendant)

[Weigand, John V.]

Serious Medicine for the Defense R 

There's nothing built directly into Callmanager, but depending on the
voicemail system you're using, you might be able to do a basic one,
possibly using a version of Unity.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of zohaib shabir
Sent: Thursday, December 13, 2007 10:49 AM
To: Matthew Saskin
Cc: cisco-voip at puck-nether.net List
Subject: Re: [cisco-voip] Extended Services in CCM 5 or 6(autoattendant)

 

Thanks for the information,
is it possible for me to provide a very basic autoattendant in CCM 5 or
6 by any other means, can i use the B-ACD of Call Manager Express with
CCM 5 or 6, or there may be some small autoattendant built right into
CCM 5 or 6 box 

On Dec 13, 2007 8:17 PM, Matthew Saskin <matt at saskin.net> wrote:

The "Extended Services" (CRA Engine) doesn't exist under CM5/CM6.  If
you need the IVR functionality you need to install the included 5 port
ipccx license on another (windows based) server.

-matt 


zohaib shabir wrote:
> Yes I know that in CCM 5 or 6 i have to buy another server and a
license
> to deploy IPCC on it.i.e why i am concerned that whether CCM 5 or 6
have
> the extended Services like Windows Version for IVR 
>
> On Dec 13, 2007 8:07 PM, Matthew Saskin <matt at saskin.net

> <mailto:matt at saskin.net>> wrote: 
>
>     5 seat IPCC express installed off-box.
>
>     zohaib shabir wrote:
>      > Dear All,
>      > Are Cisco Entended Services Present in Call Manager 5 or 6 like
>     we have 
>      > in windows Version,or we have to use 5 seat IPCC express
version
>     for IVR
>      > or autoattendant Purposes
>      >
>      > --
>      > Regards,
>      > Zohaib Shabir 
>      > Network Engineer(Voice)
>      > DWP Group, TECH Division Karachi
>      > Ph:+92-302-8232689
>      >
>      >
>      >
>
------------------------------------------------------------------------

>      >
>      > 


John V. Weigand
Help Desk Support

Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124





Tel: 
Fax: 440-484-2020
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email: jvw at medicineforthedefense.com 




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>
> --
> Regards,
> Zohaib Shabir
> Network Engineer(Voice)
> DWP Group, TECH Division Karachi
> Ph:+92-302-8232689 




-- 
Regards,
Zohaib Shabir
Network Engineer(Voice)
DWP Group, TECH Division Karachi
Ph:+92-302-8232689
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