[cisco-voip] Unity Dial by name - cannot find subscriber

[Klaczko, Edwin]

We have had complaints about users not being able to locate a subscriber in the Dial-by-name directory.  The subscribers name does not come up in the local directory handler, but does come up in the default directory handler.  I checked the subscribers COS and it is correct and her name is listed as a subscriber under the COS page.

I checked the User page in callmanager and the name is spelled correctly, associated to a phone and primary extension is selected.  Other subscribers in this COS and directory handler work fine.

I noticed under the COS: Profile page the Subscribers can choose to be listed or not is selected.  Is there any way to check id the user has selected this?

Has anyone had similar problems with the dial-by-name directory?

In am running CCM 4.1(3)es124 and Unity 5.0(1.0) VMO.


Eddie Klaczko
Telephony/Network Specialist
Schaumburg School District 54

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