[cisco-voip] Unity recall after bad extension?

[Frazee, Timothy]

We normally point this to the operator/receptionist as if they entered
the wrong extension one, chances are they'll do it twice.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, December 18, 2007 12:59 PM
To: James Williams; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity recall after bad extension?

 

We used the advanced settings tool
<http://www.ciscounitytools.com/HelpFiles/UnityAdvancedSettingsTool.htm>
to "expose the error greeting for subscribers on the SA". By doing this,
you will see the "error" greeting in the drop down menu under standard,
alternate, closed, etc.

 

The error greeting is what allows you to capture incorrect input and
cycle itself back onto itself. 

 

In the after greeting action, simply point it to itself and the user
will hear the departmental greeting over again.

 

 

----- Original Message ----- 

From: "James Williams" <JWilliams at ci.carson-city.nv.us
<mailto:JWilliams at ci.carson-city.nv.us> >

To: <cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> >

Sent: Tuesday, December 18, 2007 1:01 PM

Subject: [cisco-voip] Unity recall after bad extension?

 

> Out of the box, if you dial an extension that doesn't exist from a
Unity
> call handler, it'll say the extension doesn't exist and will go to the
> default Unity greeting ("Hello, Cisco Unity messaging system. From a
> touch-tone telephone..."). I need to change this on a per-DNIS basis
so
> people calling one department go back to the call handler for that
> department; how would you suggest making this happen?
> 
> Thanks in advance,
> 
> -James
> 
> _______________________________________________
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> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> 
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>



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