[cisco-voip] secondary dial tone problems

[Paul Choi]

We've also had this very odd problem with no real
understanding of why it occurs. It creates great
confusion with users and they assume the phone isn't
working. I have yet to hear a clear explanation of why
this occurs. Our users would experience secondary
dialtone after about seven digits.

Paul
--- Peter Ejmont <pejmont at gmail.com> wrote:

> Hi all,
> I need your expert advice here.
> Our campus voip is based on ccm (currently 4.1(3))
> and it has been working
> great for years.
> Approx. a week ago, something has changed that
> secondary dial tone is played
> in different places.
> Our dial plan requires to dial 8 for outside calls
> and normally, after
> pressing 8 you get
> the socondary dial tone right away, regardless if
> call is for local (7
> digit), national (10 digit) or
> international. Well, things got interesting lately.
> Dialing local calls, I
> get secondary dial tone after pressing
> 2 digits, one 8 and any number from 2-9. Long
> distance, secondary dial tone
> is heard after pressing
> 81(2-9), so after 3 digits. International calls are
> similar to local calls.
> Secondary dial tone is played after 80.
> 
> Nothing has changed in route patterns, gateways,
> route lists, etc. The only
> few changes I found was someone
> added one voip phone starting with a temporary 8XXXX
> number. I deleted it
> but still have problems. Also,
> 2 ATA-188 were added but they have problems
> registering with call manager.
> I ran the route pattern report and could not find
> anymore instances of
> anything starting with 8 (except defined
> dial plan). I used DNA for verification and the
> secondary dial tone should
> be heard after pressing 8.
> 
> Any thoughts?
> 
> Thanks,
> Peter
> > _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip



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