[cisco-voip] secondary dial tone problems

[Joel P]

I had this same issue occur to me at one of our customers site about 8
months ago. At first we thought it was user error because it was a random
occurrence. Eventually we were able to duplicate it. We looked everywhere
for what could cause this and found nothing.
On a whim we disabled secondary dial tone for about a week while we tried to

Troubleshoot it, but of course found nothing wrong. We then re-enabled it
and the problem just went away on its own and hasn't happened again since.
No real resolution from Tac either.

Joel P

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul Choi
Sent: Saturday, December 29, 2007 11:16 AM
To: Peter Ejmont; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] secondary dial tone problems

We've also had this very odd problem with no real
understanding of why it occurs. It creates great
confusion with users and they assume the phone isn't
working. I have yet to hear a clear explanation of why
this occurs. Our users would experience secondary
dialtone after about seven digits.

Paul
--- Peter Ejmont <pejmont at gmail.com> wrote:

> Hi all,
> I need your expert advice here.
> Our campus voip is based on ccm (currently 4.1(3))
> and it has been working
> great for years.
> Approx. a week ago, something has changed that
> secondary dial tone is played
> in different places.
> Our dial plan requires to dial 8 for outside calls
> and normally, after
> pressing 8 you get
> the socondary dial tone right away, regardless if
> call is for local (7
> digit), national (10 digit) or
> international. Well, things got interesting lately.
> Dialing local calls, I
> get secondary dial tone after pressing
> 2 digits, one 8 and any number from 2-9. Long
> distance, secondary dial tone
> is heard after pressing
> 81(2-9), so after 3 digits. International calls are
> similar to local calls.
> Secondary dial tone is played after 80.
> 
> Nothing has changed in route patterns, gateways,
> route lists, etc. The only
> few changes I found was someone
> added one voip phone starting with a temporary 8XXXX
> number. I deleted it
> but still have problems. Also,
> 2 ATA-188 were added but they have problems
> registering with call manager.
> I ran the route pattern report and could not find
> anymore instances of
> anything starting with 8 (except defined
> dial plan). I used DNA for verification and the
> secondary dial tone should
> be heard after pressing 8.
> 
> Any thoughts?
> 
> Thanks,
> Peter
> > _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip



 
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