[cisco-voip] quick question on calls to unprogrammed numbers...

[Simon, Bill]

You can set up a translation pattern specific to your dialplan such that 
when someone dials something that looks like a DN, but isn't allocated, 
it gets pushed to Unity or some IVR that plays a more informative recording.

I guess there's a precedence order that allows this to work... a call is 
routed to an allocated DN before it is routed to this translation pattern.


Tim Reimers wrote:
> 
> 
> One of my users asked a question that I think no one has noticed…
> 
> He wondered why it is that when you call a # on our system that is not 
> allocated, you get:
> 
> "Your call cannot be completed as dialed"
> 
> instead of
> 
> "You have reached a number that is not in service. Please check the 
> number you dialed and try again"
> 
> Or something like that..
> 
> It did make me think -- where is that message coming from that defaults 
> when you misdial…
> we might want to specifically program that message to say something a 
> little more informative, like
> 'you have reached a number that is not available on the phone system. 
> Please hang up and dial 7000 for assistance in locating the person you 
> are trying to reach"
> 
> thanks, Tim
> 
> 
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-- 
Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/