[cisco-voip] quick question on calls to unprogrammed numbers...

[Tim Reimers]

That's kinda what I was thinking.

I thought perhaps Unity already had some such thing going, and all I had
to do was find the specific greeting that's already being played.

I don't think the calls are going out of our system, at least not unless
someone hits '9' -- then it is the telco that's playing them the
message.

Incoming callers dialing an unallocated number probably get the same
thing-- the telco tells them they've done something wrong. 
I'm not quite sure what happens when someone dials a DID that we do own,
but have not allocated.
I'm assuming that the H.323 gateway refuses the call in some way, and
then Bell South is the one who plays the 'error' message.

T 

-----Original Message-----
From: Simon, Bill [mailto:bills at tns.its.psu.edu] 
Sent: Monday, January 08, 2007 10:34 AM
To: Tim Reimers
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] quick question on calls to unprogrammed
numbers...

You can set up a translation pattern specific to your dialplan such that
when someone dials something that looks like a DN, but isn't allocated,
it gets pushed to Unity or some IVR that plays a more informative
recording.

I guess there's a precedence order that allows this to work... a call is
routed to an allocated DN before it is routed to this translation
pattern.


Tim Reimers wrote:
> 
> 
> One of my users asked a question that I think no one has noticed...
> 
> He wondered why it is that when you call a # on our system that is not

> allocated, you get:
> 
> "Your call cannot be completed as dialed"
> 
> instead of
> 
> "You have reached a number that is not in service. Please check the 
> number you dialed and try again"
> 
> Or something like that..
> 
> It did make me think -- where is that message coming from that
defaults 
> when you misdial...
> we might want to specifically program that message to say something a 
> little more informative, like
> 'you have reached a number that is not available on the phone system. 
> Please hang up and dial 7000 for assistance in locating the person you

> are trying to reach"
> 
> thanks, Tim
> 
> 
>
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-- 
Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/