[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5

[Lelio Fulgenzi]

I believe the lack of upgrades is because of the different trains and base for development. It's a double edged sword, if we as 4.x users want more features, than we are going to have to forgo upgrades to the most recent versions of the next train. Otherwise, they would simply say development for 4.x has stopped, go to 5.x for new features.

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
I'm changing my name to iPhone. Who do I pay trademark rights to?
  ----- Original Message ----- 
  From: Jonathan Charles 
  To: Ryan Ratliff 
  Cc: Lelio Fulgenzi ; cisco-voip at puck.nether.net 
  Sent: Monday, January 15, 2007 10:24 AM
  Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5


  I am pretty sure it wasn't done just to piss me off.

  However, I think it is pretty short-sighted of Cisco to do this...

  However, I have gone back to the customer, and he has agreed to only upgrade to 4.1(3) and IPCC 4.0

  Interesting, a LOT of customers are staying away from 4.2 because there is no upgrade to 5.0 or 5.1... which I think is kind of idiotic (by the time they do decide to upgrade, CCM 5.2 (or whatever the new path from 4.2 is...) will be out.



  Jonathan

   
  On 1/15/07, Ryan Ratliff <rratliff at cisco.com> wrote: 
    Where is it written that you have to upgrade to CCM 5?  Last I
    checked CM 4 is still out there.

    Nobody is holding a gun to your head and forcing you to upgrade.
    However if you are looking to do so and use IPCC this is something
    that should weigh into your decision.  I'm sure it is playing a big
    factor for a lot of customers. 

    I don't support IPCC so I can't offer any explanation of why the
    upgrade path is like it is.   I'm sure it wasn't done just to piss
    you off though.

    -Ryan

    On Jan 12, 2007, at 12:07 PM, Jonathan Charles wrote: 

    I don't believe I just read this:

    "CRS 4.5(2) in the Cisco Unified Communications contact center
    environment can only be handled as a "fresh" installation; upgrading
    from the previous CRS system is not supported. You cannot upgrade to 
    CRS 4.5(2) from CRS Releases 3.1, 3.5 or 4.0; only a fresh install of
    CRS 4.5(2) is supported."

    http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ 
    ch2_prep.htm

    Is Cisco out of its mind? Are they high?

    They want all of these customers to upgrade to CCM 5, but they offer
    no upgrade path for IPCC?

    This CANNOT be accurate.



    Jonathan

    On 1/12/07, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
    Less headaches. ;)
    ----- Original Message -----
    From: Jonathan Charles
    To: Ryan Ratliff
    Cc: Lelio Fulgenzi ; cisco-voip at puck.nether.net
    Sent: Friday, January 12, 2007 11:59 AM
    Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1
    and CRS 4.5

    That's ridiculous. 

    Why would have them install a separate CCM cluster for a call center
    with 15 agents?



    Jonathan

    On 1/12/07, Ryan Ratliff <rratliff at cisco.com> wrote: I think others 
    have done this with great success (separate cluster
    for IPCC).

    -Ryan

    On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:

    I never thought I'd say this, but I'm seriously considering that IPCC 
    users be put on a seperate cluster. Upgrade the cluster only when
    necessary. When we last talked to our Cisco team there seemed to be
    no light at the end of the tunnel with respect to concurrent support
    for previous versions of IPCC. 

    ----- Original Message -----
    From: Jonathan Charles
    To: cisco-voip at puck.nether.net
    Sent: Friday, January 12, 2007 11:40 AM
    Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
    CRS 4.5

    Curious...

    I know I need to upgrade them to CCM4.1 before I can go to 5.1..

    Do I need to go to IPCC 4.0 before 4.5, or can I go straight from
    CRS3.1 to 4.5 ?

    And is it really an upgrade or is it some disaster-fest, where I need
    to rebuild the IPCC applications.



    Jonathan


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