[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5

[Ryan Ratliff]

Right now is a strange and confusing time for CM customers.  We have  
the Windows version and the appliance version (Linux) and the two are  
not the same.   Eventually they will come back together but until  
that happens you have to pick your poison and stick with it.

-Ryan

On Jan 15, 2007, at 10:27 AM, Lelio Fulgenzi wrote:

I believe the lack of upgrades is because of the different trains and  
base for development. It's a double edged sword, if we as 4.x users  
want more features, than we are going to have to forgo upgrades to  
the most recent versions of the next train. Otherwise, they would  
simply say development for 4.x has stopped, go to 5.x for new features.

------------------------------------------------------------------------ 
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
I'm changing my name to iPhone. Who do I pay trademark rights to?
----- Original Message -----
From: Jonathan Charles
To: Ryan Ratliff
Cc: Lelio Fulgenzi ; cisco-voip at puck.nether.net
Sent: Monday, January 15, 2007 10:24 AM
Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1  
and CRS 4.5

I am pretty sure it wasn't done just to piss me off.

However, I think it is pretty short-sighted of Cisco to do this...

However, I have gone back to the customer, and he has agreed to only  
upgrade to 4.1(3) and IPCC 4.0

Interesting, a LOT of customers are staying away from 4.2 because  
there is no upgrade to 5.0 or 5.1... which I think is kind of idiotic  
(by the time they do decide to upgrade, CCM 5.2 (or whatever the new  
path from 4.2 is...) will be out.



Jonathan


On 1/15/07, Ryan Ratliff <rratliff at cisco.com> wrote:Where is it  
written that you have to upgrade to CCM 5?  Last I
checked CM 4 is still out there.

Nobody is holding a gun to your head and forcing you to upgrade.
However if you are looking to do so and use IPCC this is something
that should weigh into your decision.  I'm sure it is playing a big
factor for a lot of customers.

I don't support IPCC so I can't offer any explanation of why the
upgrade path is like it is.   I'm sure it wasn't done just to piss
you off though.

-Ryan

On Jan 12, 2007, at 12:07 PM, Jonathan Charles wrote:

I don't believe I just read this:

"CRS 4.5(2) in the Cisco Unified Communications contact center
environment can only be handled as a "fresh" installation; upgrading
from the previous CRS system is not supported. You cannot upgrade to
CRS 4.5(2) from CRS Releases 3.1, 3.5 or 4.0; only a fresh install of
CRS 4.5(2) is supported."

http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/
ch2_prep.htm

Is Cisco out of its mind? Are they high?

They want all of these customers to upgrade to CCM 5, but they offer
no upgrade path for IPCC?

This CANNOT be accurate.



Jonathan

On 1/12/07, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
Less headaches. ;)
----- Original Message -----
From: Jonathan Charles
To: Ryan Ratliff
Cc: Lelio Fulgenzi ; cisco-voip at puck.nether.net
Sent: Friday, January 12, 2007 11:59 AM
Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1
and CRS 4.5

That's ridiculous.

Why would have them install a separate CCM cluster for a call center
with 15 agents?



Jonathan

On 1/12/07, Ryan Ratliff <rratliff at cisco.com> wrote: I think others
have done this with great success (separate cluster
for IPCC).

-Ryan

On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:

I never thought I'd say this, but I'm seriously considering that IPCC
users be put on a seperate cluster. Upgrade the cluster only when
necessary. When we last talked to our Cisco team there seemed to be
no light at the end of the tunnel with respect to concurrent support
for previous versions of IPCC.

----- Original Message -----
From: Jonathan Charles
To: cisco-voip at puck.nether.net
Sent: Friday, January 12, 2007 11:40 AM
Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
CRS 4.5

Curious...

I know I need to upgrade them to CCM4.1 before I can go to 5.1..

Do I need to go to IPCC 4.0 before 4.5, or can I go straight from
CRS3.1 to 4.5 ?

And is it really an upgrade or is it some disaster-fest, where I need
to rebuild the IPCC applications.



Jonathan


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