[cisco-voip] IPCC Express Historical Reporting Help

[Ed Leatherman]

Have you updated CRS at all ? I got login errors after updating CRS to
4.0something SR1. I had to reinstall the historical reporting client to get
it to work again (uninstall and reinstall). I guess they changed something
and it doesnt have an auto update feature like CAD does.

On 1/17/07, Dane <d4rkf1ber at gmail.com> wrote:
>
> Couple of months ago I got IPCC express premium setup and working
> here.  About a week after deploying I installed the CRS Report client
> on my PC.
>
> It was pretty simple the whole process that is.  I just had to add a
> user (Tools - Historical Reporting - User Configuration), install the
> client software on my PC and then log in.
>
> Now at some point over the holidays it stopped working.  I launch the
> client, log in as usual and I get denied basically.
>
> I know the username and password is fine.  So I am lost.
>
> I opened a TAC case and well the person helping me is telling me that
> you can't use the client on a PC that is on a domain.  That the client
> needs to belong to the same workgroup as the IPCC servers, and that
> you have to log in as an admin on the PC setup in the workgroup.
>
> I tried explaining that this was working, IPCC servers are in their
> own workgroup, but the clients have always been on domain based PC's.
> It was working fine, so I know it is capable of working in this
> scenerio.  However now I am not getting any further help because
> according to this person I have to be setup as I previously mentioned.
>
> Anyway, I am stuck now trying to figure out what I can do to trouble
> shoot this more since I am not going to get any help from TAC on this.
>
> If anyone has any advice or things to do or check I would appreciate
> hearing from you.
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070117/5bee8c10/attachment.html