[cisco-voip] IPCC Upgrade from 3.1 to 4.0

[Matt Slaga (US)]

I've run into this in the past.  If the customer has SASU, you should be
able to get the enhanced license at no cost if they were using the
features not available in the newer version.  I've run into this with
database dips as well in 3.1 enhanced when it was lost in 3.5 enhanced
and required premium. 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Sunday, January 21, 2007 6:26 PM
To: Cisco Voip
Subject: Re: [cisco-voip] IPCC Upgrade from 3.1 to 4.0


Oh, ran into something hilarious...

So, customer has IPCC 3.1, with standard licenses...

He has scripts with JAVA steps.

IPCC 4.0 standard does not support Java.

So, had to get a temp license from Cisco (30 days)... 

Cust is pissed he now has to buy Enhanced licenses just to upgrade his
server...



Jonathan


On 1/21/07, Jonathan Charles < jonvoip at gmail.com
<mailto:jonvoip at gmail.com> > wrote: 

	First off, don't think it is going to work, it won't. 
	
	The upgrade process, from a procedural stand-point, is, what is
the word I am looking for... nuts.
	
	First you spin the 4.0 CD and get a license file... no biggie,
makes sense, why install bunches of crap you aren't licensed for... 
	
	Step two is where the world of computing loses all sense of
sanity.
	
	You are presented with a screen that has two big buttons on
it... 'back up' and 'restore' at first glance, they make no sense
whatsoever, and to be honest, I am going to give your first glance quite
a bit of credit here, because the next step you need to take seems
idiotic and won't work. 
	
	You are supposed to go to CallManager and run BARS and backup
your 3.1 data. Makes sense, you don't want to upgrade without a backup
right?
	
	OK, you run the backup, it takes a short time (for me it was
about 15 minutes). 
	
	Your next step though, seems like someone is screwing with you.
	
	Now, remember, you just backed up your data, what do you think
the next step might be? Upgrade IPCC to 4.0? Not even a little.
	
	The next step is to restore the data you just backed up, back to
the box you just backed up. 
	
	And your brain is saying to yourself, 'um... the data is already
there...'
	
	Anyway, you trust Cisco, I mean, the upgrade from CallManager
3.3 to 4.1 was so easy a child could do it, so this shouldn't be as hard
as it seems. 
	
	The restore fails.
	
	You try it again and again, it fails over and over with error
after error.
	
	You think to yourself, 'just install IPCC 4.0 on top of 3.1'
	
	Don't try it. It ain't gonna work. 
	
	If you do try it, don't even think of selected the old 3.1 LDAP
profile, cuz then you are just going to be reminded of why everyone on
Puck says, 'dude, just do a clean install of IPCC 4...'
	
	Anyway, you call TAC, they chuckle and say, 'do a clean
install...' 
	
	So you do.
	
	And you wander into your house at 0430, when you thought you
would be home at 9PM the previous night...
	
	
	
	
	Jonathan
	





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