[cisco-voip] Agents not showing in the Supervisor Desktop - IPCC Express 4.0

[Mike Wydra]

Try this doc if you haven't already.

Mike

On 1/24/07, Andrew F. Wolfe <deadpool.slayer.telecomm at gmail.com> wrote:
>
> Good morning,
>
> I have an issue at a customer site.  There is a supervisor who cannot see
> the agents in her CSQ using the Supervisor Desktop.  The following are the
> pertinents of the issue:
>
> -Supervisor has this issue intermittently
> -No other supervisors are affected
> -The issue seems to resolve itself after a couple of hours
> -The issue only affects one CSQ and when it occurs, it can be recreated on
> another machine using the Supervisor Desktop and observing that CSQ.
> -The PC does not have the Internet Connection Firewall enabled (want to
> rule that out off the bat)
>
> While it is not a huge show stopping problem, it is an annoyance to the
> customer and I need to get this one resolved.  Any insight would be
> appreciated, in the meantime I am performing due diligence and opening a TAC
> case, looking on other forums, etc.  Thanks all
>
> _______________________________________________
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
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