[cisco-voip] Agents not showing in the Supervisor Desktop - IPCC Express 4.0

[Andrew F. Wolfe]

Good morning,

I have an issue at a customer site.  There is a supervisor who cannot see
the agents in her CSQ using the Supervisor Desktop.  The following are the
pertinents of the issue:

-Supervisor has this issue intermittently
-No other supervisors are affected
-The issue seems to resolve itself after a couple of hours
-The issue only affects one CSQ and when it occurs, it can be recreated on
another machine using the Supervisor Desktop and observing that CSQ.
-The PC does not have the Internet Connection Firewall enabled (want to rule
that out off the bat)

While it is not a huge show stopping problem, it is an annoyance to the
customer and I need to get this one resolved.  Any insight would be
appreciated, in the meantime I am performing due diligence and opening a TAC
case, looking on other forums, etc.  Thanks all
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