[cisco-voip] Calls intermittently complete

[Ocampo, Walter]

Looks like the Call manager stop receiving the Keep alive from the IP
communicator.  How much was the time response from the Extended ping?

Take a look to Cisco V3PN 

 
http://www.cisco.com/en/US/netsol/ns340/ns394/ns171/ns241/netbr09186a008
0125154.html

 

Regards,

 

 

Walter Ocampo

System Network Analyst

Office of Information Technology

540 S.E 3rd. Ave, Suite 300

Fort Lauderdale, FL 33301

(954) 357 8041 Cell (954) 632 8228

wocampo at broward.org <mailto:wocampo at broward.org> 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
CarlosOrtiz at bayviewfinancial.com
Sent: Friday, June 01, 2007 12:03 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Calls intermittently complete

 


We have an office in the UK that is connected via LAN to LAN VPN.   They
have about 5 hard Cisco IP phones and a few users using IP communicator
that are using our Call Mge here in the US for site to site calls.
They have complained that calls do not complete sometimes.  I did some
testing with a guy using IP comminicator and he would see my call coming
in but was unable to pick it up.  I was watching with the Call Mgr admin
and noticed that his IP comminicator phone changed status from
registered to not registered when he attempted to answer the call.  I
simultaneously was pinging his phone and never saw a lost packet.  A
couple of trys later and the call completed, we had a conversation but
he saw the message "CM, Features Failed". 

Anyone have any insight here? 

Thanks, 

Carlos

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