[cisco-voip] Repost - Attendant Console presence...

[Erik Erasmus (E)]

worth while looking at any AV software. I had a case -- not exactly
attendant console but with the IPCC sup and agents where the sup could
not see the agents state or sometimes sees it and then it dissappears
-- the problem in the end was the av software. Discovered it by making
my own laptop over which I have control the sup desktop and immediatly
it worked - then I know the problem was PC related.
 
 
Try the same -- make your laptop -- if it is clean -- one of the ac
users and see if you can see the line staes -- if yes you will know
your ccm config is correct etc and the problem is pc related
 
 
The only problem I ever had with the attendant console is currently
with version 4-2 some versions -- calls get stuck in the Q sometimes
and not presented to attendants till one resets the TCD service --
cisco is working on an engineering release because it is linked to a
bug. (only when q-ing ticked when configuring attendant pilpt points
via the accconfig.bat utility in dos.
 
erik erasmus

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Jonathan Charles
Sent: Mon 2007-06-04 17:18
To: Patrick Diener
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Repost - Attendant Console presence...



Yeah...

AC works fine... except for this... someone suggested the Windows FW,
but it is disabled... someone else suggested disabling their AV... but
I haven't tried it yet.


Jonathan

On 6/4/07, Patrick Diener <patrick.diener at gmail.com> wrote:
> I suppose CTI Manager Service and the CTI User and Password that is
> used by the TCD service has been checked...
>
> and the AC Application has been downloaded from the currently
running
> CCM Version...
>
> Regards
> Patrick
>
> On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > OK, so, we have installed attendant console on four different PCs,
no
> > hunt groups, just a user with AC and the main number on her
phone...
> > she routes the calls where they need to go...
> >
> > For speed dials and the directory we just have the question-mark
of doom...
> >
> > How do we get presence to work?
> >
> > I have tried all of the previous suggestions... setting the
interface,
> > etc. No luck...
> >
> > Call Control is up, the user is online... I have no idea why this
doesn't work.
> >
> >
> >
> > Jonathan
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> _______________________________________________
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>
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