[cisco-voip] Upgrade CRA 3.5 to 4.0(5a)

[Ocampo, Walter]

We up-grade our second server via mirroring which is not supported by Cisco. it worked out fine. The server are the same type HP7845H1. I don't know if works in different type of servers. Also we did not buy the Hot Standby License we are going to keep it as cold standby server.
Here is the procedure. Confirm first  how the drives are mirrored. since TAC does not supported, Just understand the possible risk.

Regards,

Walter Ocampo
System Network Analyst
Office of Information Technology
540 S.E 3rd. Ave, Suite 300
Fort Lauderdale, FL 33301
(954) 357 8041 Cell (954) 632 8228
wocampo at broward.org
 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Johnny Crothers
Sent: Monday, June 11, 2007 11:45 AM
To: Reto Gassmann; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Upgrade CRA 3.5 to 4.0(5a)

I have done this before... although it was to 4.0(4) the only problem I
had (took 38 hrs to fix) Was a problem with the global.csv file, when
importing it into the new slapd there was a blank space where the extn
number was meant to be. This caused major problems with the restore.

Have you modified the Global.csv file, the global address book for the
IPCC Agents?

I had 2 servers and created a separate LDAP profile for each.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Reto Gassmann
Sent: 11 June 2007 16:38
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Upgrade CRA 3.5 to 4.0(5a)

Hi all

has anyone experience upgrading CRSs from 3.5 to 4.0(5a).

I tried it this weekend following the instructions in the Cisco Customer
Response Solutions 4.0(5a) Installation Guide (Backup CRS 3.5 / Reimage
Server
/ Install CRS 4.0(5a), Restore, Migrate)
It worked well for the first Server.
But I can't restore the second. The backup works fine and ends
successful. The
installation of the new CRS files complete without problem. However, if
I try
to restore the data from BARS the restore fails after 68% with an LDAP
Error.

I made for each CRS a new LDAP Cluster Profile, perhaps this is wrong
and I have
to use the same profile for the first and the second server.

Or is it easier to run a new / clean set up for the second CRS.

Any help is appreciated.
Reto



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