[cisco-voip] IPCC express 4 agent problem

[Jonathan Charles]

Any time you update CCM, you need to run the JTAPI update tool on IPCC...

You also need to install the JTAPI client on CCC, CER, PA and anything that
connects to CCM via JTAPI

Jonathan

On 6/13/07, Erik Erasmus (E) <ErasmuE4 at telkom.co.za> wrote:
>
>  Hi Johnny
>
> Yes -- have checked basics -- found a doc on cco saying how one needs to
> get jtapi versions in sync after call manager upgrades - I am going to work
> through this and see if this helps. The licensing all was valid and they
> worked well for several weeks before the call manager upgrade.
>
> will let know ho things go
>
> thanks
>
> ------------------------------
> *From:* Johnny Crothers [mailto:Johnny.Crothers at vanco.co.uk]
> *Sent:* Wed 2007-06-13 17:01
> *To:* Erik Erasmus (E); cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] IPCC express 4 agent problem
>
>  You have connectivity to the IPCC servers I'm presuming?
>
>
>
> I think they removed the necessity for having a share created to the IPCC
> server, although might pay to double check as this used to contain the
> licensing information.
>
>
>
> Have you checked out your licensing on the IPCC cluster to ensure that
> nothing has gone screwy due to the patch? Its unlikely.. but might pay to
> check
>
>
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Erik Erasmus (E)
> *Sent:* 13 June 2007 15:55
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] IPCC express 4 agent problem
>
>
>
> has anyone seen this error message on an agent desktop before. The
> customer is trying to re-install ana agent but gets the following message:
>
>
>
> The license or resource manager may be down. Please contact your
> administrator
>
>
>
>
>
> This agent work fine before. The only change made was that he now has a
> new pc and the call manager cluster OS and ccm application was upgraded from
> version 4-2-3 sr1 to ccm 4-2-3 sr2b with several reboots of the publisher -
> subscriber servers
>
>
>
>
>
> erik erasmus
>
>
> **********************************************************************
> Any opinions expressed in the email are those of the individual and not
> necessarily the company. This email and any files transmitted with it are
> confidential and solely for the use of the intended recipient. If you are
> not the intended recipient or the person responsible for delivering it to
> the intended recipient, be advised that you have received this email in
> error and that any dissemination, distribution, copying or use is strictly
> prohibited.
>
> If you have received this email in error, or if you are concerned with the
> content of this email please e-mail to: e-security.support at vanco.info
>
> The contents of an attachment to this e-mail may contain software viruses
> which could damage your own computer system. While the sender has taken
> every reasonable precaution to minimise this risk, we cannot accept
> liability for any damage which you sustain as a result of software viruses.
> You should carry out your own virus checks before opening any attachments to
> this e-mail.
>
> Vanco UK Ltd Registered in England No: 2296733 Registered Office: John
> Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX
>
> Please consider the environment before printing this e-mail
> **********************************************************************
>   ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> This e-mail and its contents are subject to the Telkom SA Limited
> e-mail legal notice available at
> http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> This e-mail and its contents are subject to the Telkom SA Limited
> e-mail legal notice available at
> http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070613/f2f72157/attachment.html