[cisco-voip] Fwd: Reset 7970

[Mike Lay (milay)]

If the phone does not receive a response from the DHCP it will get into
a similar state. As stated below if you leave it plugged in overnight it
should come back IF there are no other issues. The next option would be
the factory reset. Lastly RMA if neither of these work. 
 
Note all 3 of the above resolutions start with very similar symptoms.
 
Mike

________________________________

From: cmstaffin at gmail.com [mailto:cmstaffin at gmail.com] On Behalf Of
Craig Staffin
Sent: Thursday, June 21, 2007 9:41 AM
To: Reto Gassmann
Cc: Mike Lay (milay); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Fwd: Reset 7970


Rob,

I have had the same thing happen and thought the phone was toast.  Leave
it plugged in and in that state over night and in the morning it might
be back up.  Atleast thats what I have found.  Otherwise call your
friends at TAC 

Craig


On 6/21/07, Reto Gassmann <voip at mrga.ch> wrote: 

	Hi Mike
	
	Thanks for help. I tried it with network attached and without
network attached.
	Its almost the same outcome. The line buttons flash in sequence
green,
	the headset button is green and the mute button is red. If I
don't attache the 
	network only the headset button is green. The mute button is not
lit.
	
	Any other ideas
	
	Thanks Reto
	
	
	Zitat von "Mike Lay \\(milay\\)" <milay at cisco.com >:
	
	> Try a factory reset of the phone before declaring it dead.:
	>
	> 7970 Factory Reset
	>
	> 1) Pull power and hold down the # key, plug pwr back in while
still
	> holding down #. 
	>
	> 2) When the line keys start "walking" amber you can let go of
#.
	> Then enter this sequence.....3491672850*#
	>
	> Mike
	>
	> -----Original Message-----
	> From: cisco-voip-bounces at puck.nether.net
	> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Reto
Gassmann
	> Sent: Thursday, June 21, 2007 9:10 AM
	> To: cisco-voip at puck.nether.net
	> Subject: [cisco-voip] Fwd: Reset 7970
	>
	> Hi all
	>
	> I now have the situation that the line buttons flash in
sequence green, 
	> the headset button is green and the mute button is red and
that stays so
	> for hours, is now my phone gone???
	>
	> Any ideas??
	>
	> Thanks Reto
	>
	>
	>
	>
	>
	>
	> Hi all
	>
	> I had to reset a 7970 and now it seems, that it hangs
somewhere in the
	> boot sequence. I followed the guideline described in the
Administration
	> Guide for a factory reset. 
	> Now the line buttons flash in sequence green, the headset
button is
	> green and the mute button is red.
	>
	> Has anyone an idea whats going on with my phone?
	>
	> Thanks for help
	> Reto 
	>
	>
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	>
	> ----- Ende der weitergeleiteten Nachricht -----
	>
	>
	>
	>
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	>
	
	
	
	
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-- 
Craig Staffin
Craig at staffin.org
(H) 262-437-7313
(C) 262-613-6003 
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