[cisco-voip] Other Call Center Alternatives

[CarlosOrtiz at bayviewfinancial.com]

Looks interesting. We actually are going to be testing their ARC Console 
solution pretty soon. That was handled by someone else as I didn't even 
know they had a call center product.

 Any other suggestions out there?





"Kris Seraphine" <baryonyx5 at gmail.com> 
03/01/2007 03:10 PM

To
"CarlosOrtiz at bayviewfinancial.com" <CarlosOrtiz at bayviewfinancial.com>
cc
cisco-voip at puck.nether.net
Subject
Re: [cisco-voip] Other Call Center Alternatives






Arc solutions has a product called call connect but I have no idea how it 
compares to IPCC enterprise feature-wise. 

http://www.arcsolutions.com/NorthAmerica/ProductCallConnect.htm 



On 3/1/07, CarlosOrtiz at bayviewfinancial.com < 
CarlosOrtiz at bayviewfinancial.com> wrote:

Is anyone using another Call Center product out there that integrates well 
with Call Mgr 4.1.3?  We have reached the limits on our IPCC Express 
server for users and supervisors and would like to investigate 
alternatives.   IPCC Enterprise represents a large increase in price so I 
would prefer not to go tthat route.   We would like a product that offers 
redundancy and good reporting functionality (including custom reports). 
Another IPCC Express box is an option but I'd like some other ideas. 

Thanks, 

Carlos 
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-- 
kris seraphine 
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