[cisco-voip] DST Problems - fixed

[Mike Armstrong]

To recap our entire process:

Publisher and Subscriber were at 4.1(3)sr2, win-OS-Upgrade-K9.2000-4-3a-sr2, 
DevPack 28.2
Yesterday:
Upgraded OS to win-OS-Upgrade-K9.2000-4-3a-sr9 on Publisher
Upgraded to DevPack 39 and cmterm-7940-7960-sccp.8-0-5
Repeated the upgrades on the Subscriber
Today:
<time displayed incorrectly>
Installed CCM 4.1(3)- 2007-DST-Update.1-0-1 on the Publisher
Rebooted Subscriber
<time now correct>

Have to make a note to uninstall CCM 4.1(3)- 2007-DST-Update.1-0-1 when 
making an upgrade to CCM, and re-install it if the upgrade does not itself 
contain the DST fixes.

Mike

----- Original Message ----- 
From: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
To: "Mike Lay (milay)" <milay at cisco.com>; "Poper, Cathy" 
<cpoper at hamilton.ca>; <cisco-voip at puck.nether.net>
Sent: Sunday, March 11, 2007 1:16 PM
Subject: Re: [cisco-voip] DST Problems - fixed


>I applied the explict patch (CCM 4.1(3)- 2007-DST-Update.1-0-1) to the 
>Publisher.  During the Subscriber reboot (cluster-wide reboot required for 
>the patch), the phones registered with the Publisher and the time was 
>presented correctly.  When the Subscriber rebooted, the phones registered 
>with the Subscriber and the correct time was maintained.  All in all, in my 
>case it looks like an RTFM failure; thanks to all for the help.
>
> Mike
>
> ----- Original Message ----- 
> From: "Mike Lay (milay)" <milay at cisco.com>
> To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>; "Poper, Cathy" 
> <cpoper at hamilton.ca>; <cisco-voip at puck.nether.net>
> Sent: Sunday, March 11, 2007 12:00 PM
> Subject: RE: [cisco-voip] DST Problems
>
>
> I do not know if the restriction of uninstalling is accurate but if the
> doc says it then do it. Regardless if you are updating the servers & the
> final upgrade does not contain the DST updates then you will need to
> install the DST update again.
>
> The phone gets time as you have described. However I have see that the
> CCM is not sending the phone the correct time.
>
> You can put the phones in a new DST group that is in another TZ that
> will force the phones to update the time. If the phones are CST put them
> in a DTG that is est.
>
> MIke
>
> -----Original Message-----
> From: Mike Armstrong [mailto:mfa at crec.ifas.ufl.edu]
> Sent: Sunday, March 11, 2007 10:49 AM
> To: Mike Lay (milay); Poper, Cathy; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
> Right on the JRE update.  As for CCM, I'm going to first install the
> explicit DST CCM patch and see what happens.  The FN says that the patch
> must be uninstalled when upgrading CCM, but I think that's only when
> upgrading from 4.1 to 4.2, for example.  Not clear what its interaction
> with other upgrades might be, and not clear what it does, if it only
> affects the SQL database.  Making a DatTime group for the phones strikes
> me as a last resort.
>
> Could you refresh us on how the 7960 gets its time?  If it's registered
> with a Subscriber, doesn't it get the time from the Subscriber when it
> goes on-hook?  How do the DST patch and the SQL database come into play?
> If I install the DST patch on the Publisher, how does the new SQL data
> get propogated to wherever it needs to go?
>
> Mike
>
> ----- Original Message -----
> From: "Mike Lay (milay)" <milay at cisco.com>
> To: "Poper, Cathy" <cpoper at hamilton.ca>; "Mike Armstrong"
> <mfa at crec.ifas.ufl.edu>; <cisco-voip at puck.nether.net>
> Sent: Sunday, March 11, 2007 11:14 AM
> Subject: RE: [cisco-voip] DST Problems
>
>
> I see that you did not apply the JRE update. But that would not affect
> the phones.
>
> Seems to be a pattern forming here... The 2nd gen phones get the time
> directly from CCM. The DST updates only update the SQL DB not any CCM
> code. You could potentially make a DatTime group for the phones, setting
> the time correctly. Or you could restart the CCM service to give CCM a
> kick start.
>
> Mike
>
> -----Original Message-----
> From: Poper, Cathy [mailto:cpoper at hamilton.ca]
> Sent: Sunday, March 11, 2007 10:09 AM
> To: Mike Lay (milay); Mike Armstrong; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] DST Problems
>
> Mike - Looked at the document you referred to below, and it appears that
> we should be compliant:
> I have the following installed on all CCM's:
> OS version: 2000.4.4(sr3)
> CCM version: 4.1(3)sr4d
> CCM 4.1(3)- 2007-DST-Update.1-0-1
> CCM4-1-DevPack-38.1
>
> What am I missing???
>
> Cathy Poper
> City of Hamilton/IT Services
> Network Support Analyst
> 55 York Blvd., 6th floor
> Hamilton, Ontario
> Canada
> L8L 3K7
> Tel: 905-546-2424 x5481
> Fax: 905-546-2333
> cpoper at hamilton.ca
>
>
>
> -----Original Message-----
> From: Mike Lay (milay) [mailto:milay at cisco.com]
> Sent: Sunday, March 11, 2007 10:45 AM
> To: Mike Armstrong; cisco-voip at puck.nether.net; Poper, Cathy
> Subject: RE: [cisco-voip] DST Problems
>
>
> Mike,
>
> 4.1.3 sr2 does NOT have the CCM updates for DST. You would need to
> either upgrade to sr4D, later ES or the DST patch with the phone loads:
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_noti
> ce09186a00807e02b1.shtml
>
> Mike
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Armstrong
> Sent: Sunday, March 11, 2007 9:35 AM
> To: cisco-voip at puck.nether.net; cpoper at hamilton.ca
> Subject: Re: [cisco-voip] DST Problems
>
> We're in the same boat.  Running 4.1(3)sr2, with OS
> win-OS-Upgrade-K9.2000-4-3a-sr9, which according to FN 62669 should
> include the DST patch. Using DevPack 39 plus 8.0(5) load for 7940/7960.
> Time on the Call Manager servers is correct, but the phones (same models
> as Cathy's) are an hour behind.
>
> Mike Armstrong
> UF/IFAS CREC
> Lake Alfred, FL
>
>> Date: Sun, 11 Mar 2007 09:54:21 -0400
>> From: "Poper, Cathy" <cpoper at hamilton.ca>
>> Subject: Re: [cisco-voip] DST Problems
>> To: "Rasim Duric" <rduric at uoguelph.ca>, "Mike Lay \(milay\)"
>> <milay at cisco.com>, <cisco-voip at puck.nether.net>
>> Message-ID:
>> <46262932FF67F74CA6D537C31A6969870D48906F at endeavour.InfoNetwork>
>> Content-Type: text/plain; charset="us-ascii"
>>
>> We're running ciscocm.4-1-DevPack-38.1 (as of last weekend when we
>> upgraded to 4.1(3)sr4d - Phones are 7910,7912,7936,7940,7960 - so
>> phone loads for 7940/7960 are at 8.0(4).
>>
>>
>>
>> Cathy Poper
>> City of Hamilton/IT Services
>> Network Support Analyst
>> 55 York Blvd., 6th floor
>> Hamilton, Ontario
>> Canada
>> L8L 3K7
>> Tel: 905-546-2424 x5481
>> Fax: 905-546-2333
>> cpoper at hamilton.ca
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rasim Duric
>> Sent: Sunday, March 11, 2007 9:37 AM
>> To: Mike Lay (milay); cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] DST Problems
>>
>>
>>
>> I have NOT updated the phone loads since I only have the 7912G, 7940,
>> 7960 which are supposed to get time from CCM. The OS is
>> 2000.4.4sr3 and CCM 4.1(3)sr4d.
>>
>>
>>
>> Rasim Duric
>> Network Analyst (CCS)
>> University of Guelph
>> Guelph, N1G 2W1, ON
>> 519-824-4120x53146
>> rduric at uoguelph.ca
>>
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Lay
>> (milay)
>> Sent: Sunday, March 11, 2007 8:27 AM
>> To: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] DST Problems
>>
>>
>>
>> Have all of you updated the phone loads?:
>>
>>
>>
>> Phone Loads:
>>
>>
>>
>> The 7906, 7911, 7921, 7941, 7961, 7970, 7971 phones require a new
>> phone load that incorporates the Daylight Saving Time changes. The
>> necessary phone loads are present if any of these versions of phone
>> loads or DevPacks are installed.
>>
>>
>>
>> 8.0.4sr2s standalone phone load
>>
>>
>>
>> 8.2.1 standalone phone load
>>
>>
>>
>> ciscocm.3-3-DevPack-74 or higher
>>
>>
>>
>> ciscocm.4-1-DevPack-36 or higher
>>
>>
>>
>> ciscocm.4-2-1-DevPack-06 or higher
>>
>>
>>
>> ciscocm.4-2-3-DevPack-08 or higher
>>
>>
>>
>> JRE Patch: (ciscocm-2007-JRE-DST-Update.1-0-1.exe)
>>
>>
>>
>> This patch is only applicable to 3.3(5), 4.0(2a), 4.1(x), and 4.2(x).
>> This patch enables CAR and AST to use the new Daylight Saving Time
>> Zone.
>>
>>
>>
>>
>> http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_
>> fi
>> eld_notice09186a00807e02b1.shtml
>>
>>
>>
>> Mike
>>
>>
>>
>> ________________________________
>>
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Poper, Cathy
>> Sent: Sunday, March 11, 2007 7:47 AM
>> To: Gu Sang Jung; cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] DST Problems
>>
>> Still waiting TAC's response - We have 7910's, 7912's, 7940's and 7960
>
>> sets.
>>
>> So far they're all displaying incorrect times. We went through the
>> long process of upgrading CCM from 3.3(3) to 4.1(3)sr4d, OS upgrades
>> before that to 2000.4.4, DST patches, Phone loads are 8.0(4).....So
>> much for thinking we were prepared!!
>>
>>
>>
>> If anyone gets a resolution from TAC, please let me know (I'll do the
>> same)
>>
>>
>>
>> Cathy Poper
>> City of Hamilton/IT Services
>> Network Support Analyst
>> 55 York Blvd., 6th floor
>> Hamilton, Ontario
>> Canada
>> L8L 3K7
>> Tel: 905-546-2424 x5481
>> Fax: 905-546-2333
>> cpoper at hamilton.ca
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gu Sang Jung
>> Sent: Sunday, March 11, 2007 7:09 AM
>> To: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] DST Problems
>>
>> My Case is same to you.
>> I applied DST patches(CCM4.0.2(a) OS 2004-4, phone load, DST patch) on
>
>> One client site, It did not work correctly.
>> CCM server time is changed but IP Phone did not work .
>> Another Site, I manually applied. just change time clock, reset CCM,
>> also IPPhone side did not work correctly.
>> Hence, I temporaily change CMlocal time zone 1 hour advance. and  I
>> expect cisco' new bug  patch software.
>>
>> gusang
>>
>> ----- Original Message ----
>> From: sweeper1 <sweeper1 at gmail.com>
>> To: cisco-voip at puck.nether.net
>> Sent: Sunday, March 11, 2007 5:29:30 AM
>> Subject: [cisco-voip] DST Problems
>>
>> So has anyone else had any problems with DST?
>>
>>
>>
>> I checked the servers that I updated and their time is correct however
>
>> the IP Phones are not correct...Rebooting them does nothing...
>>
>> So far the only workaround I see is to turn off auto DST on the server
>
>> and manually push the time forward....
>>
>> Or in Call Manager you can go to CMLocal and change your time zone
>> there....(TAC says you can change it forward - reset your phones -
>> change it back - reset your phones and then everything will be back to
>
>> normal...But that didnt work for me)
>>
>>
>>
>> Anyone else run into this?
>>
>>
>>
>> Steve
>
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