[cisco-voip] DST Problems
Poper, Cathy
cpoper at hamilton.ca
Sun Mar 11 12:12:07 EST 2007
Just got off the phone with TAC - we had to put a bandaid on the system
- modified CMLocal Date/Time Group - Reset all phones (over 5,000); Time
now displaying correctly across network. This is a temporary fix until
Cisco comes out with a fix.
Cathy Poper
City of Hamilton/IT Services
Network Support Analyst
55 York Blvd., 6th floor
Hamilton, Ontario
Canada
L8L 3K7
Tel: 905-546-2424 x5481
Fax: 905-546-2333
cpoper at hamilton.ca
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick Bergquist
Sent: Sunday, March 11, 2007 12:53 PM
To: sweeper1; Rasim Duric
Cc: cisco-voip at puck.nether.net; Mike Armstrong
Subject: Re: [cisco-voip] DST Problems
We are also seeing same problem with phones across multiple
customers who did the DST updates. Have one with all 7970s on 8.2(1)
(devpack39) and not working and they did DST patch.
Have others with older model phones (7940/7960/etc) and not
getting right time.
Question, if they did CCM updates to 4.1(3)sr4d then did
Devpack36 initially, then CCM DST patch, then they applied newer DevPack
39 does this break DST?
----- Original Message ----
From: sweeper1 <sweeper1 at gmail.com>
To: Rasim Duric <rduric at uoguelph.ca>
Cc: cisco-voip at puck.nether.net; Mike Armstrong
<mfa at crec.ifas.ufl.edu>
Sent: Sunday, March 11, 2007 11:23:35 AM
Subject: Re: [cisco-voip] DST Problems
Is this patch: ciscocm.4-1-3-2007-DST-Update.1-0-1.exe the same
as the above listed JRE patch: ciscocm-2007-JRE-DST-Update.1-0-1.exe ?
Still no response on my end...Phones still have "workaround
time"
Steve
On 3/11/07, Rasim Duric <rduric at uoguelph.ca> wrote:
If I put the phones in another TZ (ex. GMT -04:00
Atlantic Time) would
it affect other CCM components? I know that CDR is cut
using GMT and
shouldn't affected by this.
Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net ] On Behalf
Of Mike Lay
(milay)
Sent: Sunday, March 11, 2007 11:01 AM
To: Mike Armstrong; Poper, Cathy;
cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] DST Problems
I do not know if the restriction of uninstalling is
accurate but if the
doc says it then do it. Regardless if you are updating
the servers & the
final upgrade does not contain the DST updates then you
will need to
install the DST update again.
The phone gets time as you have described. However I
have see that the
CCM is not sending the phone the correct time.
You can put the phones in a new DST group that is in
another TZ that
will force the phones to update the time. If the phones
are CST put them
in a DTG that is est.
MIke
-----Original Message-----
From: Mike Armstrong [mailto:mfa at crec.ifas.ufl.edu ]
Sent: Sunday, March 11, 2007 10:49 AM
To: Mike Lay (milay); Poper, Cathy;
cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] DST Problems
Right on the JRE update. As for CCM, I'm going to first
install the
explicit DST CCM patch and see what happens. The FN
says that the patch
must be uninstalled when upgrading CCM, but I think
that's only when
upgrading from 4.1 to 4.2, for example. Not clear what
its interaction
with other upgrades might be, and not clear what it
does, if it only
affects the SQL database. Making a DatTime group for
the phones strikes
me as a last resort.
Could you refresh us on how the 7960 gets its time? If
it's registered
with a Subscriber, doesn't it get the time from the
Subscriber when it
goes on-hook? How do the DST patch and the SQL database
come into play?
If I install the DST patch on the Publisher, how does
the new SQL data
get propogated to wherever it needs to go?
Mike
----- Original Message -----
From: "Mike Lay (milay)" <milay at cisco.com>
To: "Poper, Cathy" < cpoper at hamilton.ca>; "Mike
Armstrong"
<mfa at crec.ifas.ufl.edu>; <cisco-voip at puck.nether.net >
Sent: Sunday, March 11, 2007 11:14 AM
Subject: RE: [cisco-voip] DST Problems
I see that you did not apply the JRE update. But that
would not affect
the phones.
Seems to be a pattern forming here... The 2nd gen phones
get the time
directly from CCM. The DST updates only update the SQL
DB not any CCM
code. You could potentially make a DatTime group for the
phones, setting
the time correctly. Or you could restart the CCM service
to give CCM a
kick start.
Mike
-----Original Message-----
From: Poper, Cathy [mailto:cpoper at hamilton.ca]
Sent: Sunday, March 11, 2007 10:09 AM
To: Mike Lay (milay); Mike Armstrong;
cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] DST Problems
Mike - Looked at the document you referred to below, and
it appears that
we should be compliant:
I have the following installed on all CCM's:
OS version: 2000.4.4(sr3)
CCM version: 4.1(3)sr4d
CCM 4.1(3)- 2007-DST-Update.1-0-1
CCM4-1-DevPack-38.1
What am I missing???
Cathy Poper
City of Hamilton/IT Services
Network Support Analyst
55 York Blvd., 6th floor
Hamilton, Ontario
Canada
L8L 3K7
Tel: 905-546-2424 x5481
Fax: 905-546-2333
cpoper at hamilton.ca
-----Original Message-----
From: Mike Lay (milay) [mailto:milay at cisco.com]
Sent: Sunday, March 11, 2007 10:45 AM
To: Mike Armstrong; cisco-voip at puck.nether.net; Poper,
Cathy
Subject: RE: [cisco-voip] DST Problems
Mike,
4.1.3 sr2 does NOT have the CCM updates for DST. You
would need to
either upgrade to sr4D, later ES or the DST patch with
the phone loads:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_noti
ce09186a00807e02b1.shtml
Mike
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Mike Armstrong
Sent: Sunday, March 11, 2007 9:35 AM
To: cisco-voip at puck.nether.net; cpoper at hamilton.ca
Subject: Re: [cisco-voip] DST Problems
We're in the same boat. Running 4.1(3)sr2, with OS
win-OS-Upgrade-K9.2000-4-3a-sr9, which according to FN
62669 should
include the DST patch. Using DevPack 39 plus 8.0(5) load
for 7940/7960.
Time on the Call Manager servers is correct, but the
phones (same models
as Cathy's) are an hour behind.
Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL
> Date: Sun, 11 Mar 2007 09:54:21 -0400
> From: "Poper, Cathy" < cpoper at hamilton.ca
<mailto:cpoper at hamilton.ca> >
> Subject: Re: [cisco-voip] DST Problems
> To: "Rasim Duric" <rduric at uoguelph.ca>, "Mike Lay
\(milay\)"
> < milay at cisco.com>, <cisco-voip at puck.nether.net>
> Message-ID:
> <
46262932FF67F74CA6D537C31A6969870D48906F at endeavour.InfoNetwork
<mailto:46262932FF67F74CA6D537C31A6969870D48906F at endeavour.InfoNetwork>
>
> Content-Type: text/plain; charset="us-ascii"
>
> We're running ciscocm.4-1-DevPack-38.1 (as of last
weekend when we
> upgraded to 4.1(3)sr4d - Phones are
7910,7912,7936,7940,7960 - so
> phone loads for 7940/7960 are at 8.0(4).
>
>
>
> Cathy Poper
> City of Hamilton/IT Services
> Network Support Analyst
> 55 York Blvd., 6th floor
> Hamilton, Ontario
> Canada
> L8L 3K7
> Tel: 905-546-2424 x5481
> Fax: 905-546-2333
> cpoper at hamilton.ca
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net ] On Behalf
Of Rasim Duric
> Sent: Sunday, March 11, 2007 9:37 AM
> To: Mike Lay (milay); cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
>
>
> I have NOT updated the phone loads since I only have
the 7912G, 7940,
> 7960 which are supposed to get time from CCM. The OS
is
> 2000.4.4sr3 and CCM 4.1(3)sr4d.
>
>
>
> Rasim Duric
> Network Analyst (CCS)
> University of Guelph
> Guelph, N1G 2W1, ON
> 519-824-4120x53146
> rduric at uoguelph.ca
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf
Of Mike Lay
> (milay)
> Sent: Sunday, March 11, 2007 8:27 AM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
>
>
> Have all of you updated the phone loads?:
>
>
>
> Phone Loads:
>
>
>
> The 7906, 7911, 7921, 7941, 7961, 7970, 7971 phones
require a new
> phone load that incorporates the Daylight Saving Time
changes. The
> necessary phone loads are present if any of these
versions of phone
> loads or DevPacks are installed.
>
>
>
> 8.0.4sr2s standalone phone load
>
>
>
> 8.2.1 standalone phone load
>
>
>
> ciscocm.3-3-DevPack-74 or higher
>
>
>
> ciscocm.4-1-DevPack-36 or higher
>
>
>
> ciscocm.4-2-1-DevPack-06 or higher
>
>
>
> ciscocm.4-2-3-DevPack-08 or higher
>
>
>
> JRE Patch: (ciscocm-2007-JRE-DST-Update.1-0-1.exe)
>
>
>
> This patch is only applicable to 3.3(5), 4.0(2a),
4.1(x), and 4.2(x).
> This patch enables CAR and AST to use the new Daylight
Saving Time
> Zone.
>
>
>
>
>
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_
> fi
> eld_notice09186a00807e02b1.shtml
>
>
>
> Mike
>
>
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf
Of Poper, Cathy
> Sent: Sunday, March 11, 2007 7:47 AM
> To: Gu Sang Jung; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
> Still waiting TAC's response - We have 7910's, 7912's,
7940's and 7960
> sets.
>
> So far they're all displaying incorrect times. We went
through the
> long process of upgrading CCM from 3.3(3) to
4.1(3)sr4d, OS upgrades
> before that to 2000.4.4, DST patches, Phone loads are
8.0(4).....So
> much for thinking we were prepared!!
>
>
>
> If anyone gets a resolution from TAC, please let me
know (I'll do the
> same)
>
>
>
> Cathy Poper
> City of Hamilton/IT Services
> Network Support Analyst
> 55 York Blvd., 6th floor
> Hamilton, Ontario
> Canada
> L8L 3K7
> Tel: 905-546-2424 x5481
> Fax: 905-546-2333
> cpoper at hamilton.ca
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto: cisco-voip-bounces at puck.nether.net] On Behalf
Of Gu Sang Jung
> Sent: Sunday, March 11, 2007 7:09 AM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
> My Case is same to you.
> I applied DST patches(CCM4.0.2(a) OS 2004-4, phone
load, DST patch) on
> One client site, It did not work correctly.
> CCM server time is changed but IP Phone did not work .
> Another Site, I manually applied. just change time
clock, reset CCM,
> also IPPhone side did not work correctly.
> Hence, I temporaily change CMlocal time zone 1 hour
advance. and I
> expect cisco' new bug patch software.
>
> gusang
>
> ----- Original Message ----
> From: sweeper1 <sweeper1 at gmail.com>
> To: cisco-voip at puck.nether.net
> Sent: Sunday, March 11, 2007 5:29:30 AM
> Subject: [cisco-voip] DST Problems
>
> So has anyone else had any problems with DST?
>
>
>
> I checked the servers that I updated and their time is
correct however
> the IP Phones are not correct...Rebooting them does
nothing...
>
> So far the only workaround I see is to turn off auto
DST on the server
> and manually push the time forward....
>
> Or in Call Manager you can go to CMLocal and change
your time zone
> there....(TAC says you can change it forward - reset
your phones -
> change it back - reset your phones and then everything
will be back to
> normal...But that didnt work for me)
>
>
>
> Anyone else run into this?
>
>
>
> Steve
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