[cisco-voip] Quick Link for Cisco Helpdesk Software Documentation?

[Miller, Steve]

Doe anyone have a good link to agent creation in the Call Manager and
the ability also to provide limited function for a helpdesk supervisor
through a GUI interface of some kind?  Thank you!
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>  

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, March 13, 2007 12:26 PM
To: George Sobhi; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call history CMD again


I'm not a pro, and I barely got mine working for SRST, but I think what
you are looking for is AAA accounting.
 
aaa group server radius group_name
    server <ip-addr> auth-port <port> acct-port <port>
!
aaa accounting connection h323 stop-only group group_name
!
gw-accounting aaa
    acct-template callhistory-detail
!

You can set up different profiles to send only specific data, and you'll
likely need to do a debug in order to match up the pairs, but it should
do you well.
 
------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...there's no such thing as a bad timbit...


	----- Original Message ----- 
	From: George Sobhi <mailto:gsobhi at nileonebrokers.com>  
	To: cisco-voip at puck.nether.net 
	Sent: Tuesday, March 13, 2007 12:04 PM
	Subject: Re: [cisco-voip] Call history CMD again


	Hey guys,

	Is this question very stupid for all of you that anybody didn't
answer me?

	I want to back up call history everyday but call history buffer
can't hold more than 200 calls so I want to back it up periodically
through all the day. 

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of George Sobhi
	Sent: Monday, March 12, 2007 1:41 PM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] Call history CMD

	 

	Dear all,

	I have 

Cisco IOS Software 

C2800NM-ADVIPSERVICESK9-M 

Software Version 

12.4(4)XC / CME 4.0(1)

	 

	How can I save call history log periodically with
human-recognition-format?

	 

	 

	 

	 

	George Sobhi

	Technical Support Engineer

	 

	
________________________________


	

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