[cisco-voip] Call focus, line button answer question

[Jeff Lamoureaux]

Can you disable the Answer functionality on a line button and force the
user to press the Answer softkey in order to pick up a call instead?

 

What I want is the line button to do when pressed is to shift the main
phone focus to display the active and inbound calls of the line button
selected without automatically answering any inbound call on that line.
The current functionality is that when a line button is pressed it will
answer the first inbound call on that line without giving you a choice.

 

I ideally would like to be able to disable answering, from a line
button, only on the expansion modules as our company is working with a
LOT of shared lines which are handled differently than their main calls.
I would like to see my users have a choice of viewing the inbound calls
on shared lines before deciding whether to answer a call.  Currently if
focus is on another line (which it is frequently is with 20+ shared and
10+ active inbound calls) you are stuck answering the calls if you want
information about calls on a particular line appearance.  

 

The real problem, and what I'm trying to fix, is there is no real way to
manually select what line call focus is on without potentially answering
a call which makes managing multiple simultaneous calls very difficult.

 

Thanks...

Jeff

 

----------------------------------------------------
Jeff Lamoureaux*
Sr. Network Engineer
Business and Technology Services
*Unregistered
Friedman, Billings, Ramsey Group, Inc.
1001 Nineteenth Street North . Arlington, Virginia 22209
T 703.312.9644 . C 571.437.9455 . F 703.312.1718 . jlamoureaux at fbr.com
<mailto:jlamoureaux at fbr.com>  . www.fbr.com <http://www.fbr.com/> 

 

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