[cisco-voip] Call focus, line button answer question

[Ed Leatherman]

Only thing I can think of that might help is the "Always use prime line"
service parameter, it forces the user to press the answer softkey or the
line button to answer a phone call on a secondary line.

I'm not in the office to check it, but if you press the line button for the
line that currently has focus, doesnt that hide the call details for that
line? so if you are getting a call on another line you could see who is
calling?

On 3/13/07, Jeff Lamoureaux <jlamoureaux at fbr.com> wrote:
>
>  Can you disable the Answer functionality on a line button and force the
> user to press the Answer softkey in order to pick up a call instead?
>
>
>
> What I want is the line button to do when pressed is to shift the main
> phone focus to display the active and inbound calls of the line button
> selected without automatically answering any inbound call on that line.
>   The current functionality is that when a line button is pressed it will
> answer the first inbound call on that line without giving you a choice.
>
>
>
> I ideally would like to be able to disable answering, from a line button,
> only on the expansion modules as our company is working with a LOT of shared
> lines which are handled differently than their main calls.  I would like to
> see my users have a choice of viewing the inbound calls on shared lines
> before deciding whether to answer a call.  Currently if focus is on another
> line (which it is frequently is with 20+ shared and 10+ active inbound
> calls) you are stuck answering the calls if you want information about calls
> on a particular line appearance.
>
>
>
> The real problem, and what I'm trying to fix, is there is no real way to
> manually select what line call focus is on without potentially answering a
> call which makes managing multiple simultaneous calls very difficult.
>
>
>
> Thanks…
>
> Jeff
>
>
>
> *----------------------------------------------------**
> Jeff Lamoureaux*
> Sr. Network Engineer
> Business and Technology Services
> ***Unregistered**
> Friedman, Billings, Ramsey Group, Inc.
> *1001 Nineteenth Street North . Arlington, Virginia 22209
> T 703.312.9644 . C 571.437.9455 . F 703.312.1718 . jlamoureaux at fbr.com .
> www.fbr.com**
>
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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