[cisco-voip] Call focus, line button answer question

[Jeff Lamoureaux]

Good thinking, but doesn’t quite solve it.

 

The prime line setting seems to work for physically going off hook with the handset, but not for pressing the line button.  In fact I currently have Always User Prime Line set to True and it doesn’t help.

 

You are also right about the 2nd point, but doesn’t quite help.  If you are on a shared line you can select the shared line button you are on and it will hide the focus, but I then still have the same problem about selecting another shared line and it automatically answering.

 

Thanks for the response…

 

 

Always Use Prime Line :

This parameter specifies whether the primary line on an IP phone will be selected, if available, when the user goes off-hook. If this parameter is set to True, when a phone goes off-hook, the primary line gets chosen and becomes the active line. Even if a call is ringing on the user's second line, going off-hook makes only the first line active; it does not answer the ringing call on the second line. In this case, the user must choose he second line to answer the call. If this parameter is set to False, the IP phone automatically chooses an available line as the active line. 
This is a required field.
Default: false.

 

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Tuesday, March 13, 2007 5:25 PM
To: Jeff Lamoureaux
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call focus, line button answer question

 

Only thing I can think of that might help is the "Always use prime line" service parameter, it forces the user to press the answer softkey or the line button to answer a phone call on a secondary line.

I'm not in the office to check it, but if you press the line button for the line that currently has focus, doesnt that hide the call details for that line? so if you are getting a call on another line you could see who is calling? 

On 3/13/07, Jeff Lamoureaux <jlamoureaux at fbr.com> wrote: 

Can you disable the Answer functionality on a line button and force the user to press the Answer softkey in order to pick up a call instead?

 

What I want is the line button to do when pressed is to shift the main phone focus to display the active and inbound calls of the line button selected without automatically answering any inbound call on that line.   The current functionality is that when a line button is pressed it will answer the first inbound call on that line without giving you a choice.

 

I ideally would like to be able to disable answering, from a line button, only on the expansion modules as our company is working with a LOT of shared lines which are handled differently than their main calls.  I would like to see my users have a choice of viewing the inbound calls on shared lines before deciding whether to answer a call.  Currently if focus is on another line (which it is frequently is with 20+ shared and 10+ active inbound calls) you are stuck answering the calls if you want information about calls on a particular line appearance.  

 

The real problem, and what I'm trying to fix, is there is no real way to manually select what line call focus is on without potentially answering a call which makes managing multiple simultaneous calls very difficult.

 

Thanks…

Jeff

 

----------------------------------------------------
Jeff Lamoureaux*
Sr. Network Engineer
Business and Technology Services
*Unregistered
Friedman, Billings, Ramsey Group, Inc.
1001 Nineteenth Street North . Arlington, Virginia 22209
T 703.312.9644 . C 571.437.9455 . F 703.312.1718 . jlamoureaux at fbr.com . www.fbr.com <http://www.fbr.com/> 

 

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Ed Leatherman
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West Virginia University
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