[cisco-voip] CiscoUnity_AvCs EventID 100

[Peter Mihel]

Hello,
we are using Cisco Unity 4.0.3.sr1 and CCM 4.1.3.sr4d. Some (not all) of the
users have a problem with MWI status. When they have a new message NWI is
OFF, but they receive a messages via exchange server. When I manualy refresh
MWI on the subscriber Messages page, then this error is geterated in
application event log:

Source: CiscoUnity_AvCs
EventID: 100

Exception occurred and handled. Contact Cisco Technical Support. File:
H:\views\ESB1_view\un_Core1\ExchangeMonitor\AvExchangeMonitorSvr\cavmapiaccessthread.cpp
at Line: 1249 - Error: 80004005H Call stack: 0x5E64AC5D
AvExchangeMonitorSvr.dll: <unknown symbol>

For more information, click:
http://www.CiscoUnitySupport.com/find.php<http://www.ciscounitysupport.com/find.php>

Also this event is geterated in diag_AvMsgStoreMonitorSvr.txt:

18:14:25:645,AvDiagnostics_MC,645,5188,-1,ExchangeMonitor,13,Received
MonitorMailbox request for ,cn=tomas cn=Recipients ou=First Administrative
Group o=First Organization,0x00001444
18:14:25:676,**,-1,5136,-1,-1,-1,Exception caught
H:\views\ESB1_view\un_Core1\ExchangeMonitor\AvExchangeMonitorSvr\cavmapiaccessthread.cpp
821 80004005H

Peter
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