[cisco-voip] MOH problems

[Kent]

hmm, sounds like something some place in ccm is messed up.   (yeah  
duh..)

as for the mrl and mgl.   If the services are left out of a group,  
then the work like the <none> of partitions and call search spaces.   
They become available to everthing.   So simply creating a new group  
and assiging the moh resources to it,   and not assigning that group  
to anything  will prevent them from being available to the other  
devices.

However this really does not answer your question, since you said no  
moh servers are configured...?  CCM install should have initially set  
them up. and one is usually enabled.    Have you verified that ccm  
did not setup something that your unaware of?
also by default it setups that generic moh file to stream.


So... if the moh file is not set in the device pool, and there are no  
moh servers running.   You will probably need to send a quick ccm  
trace to see where the stream source is comming from.

Is this an h323 router?  Routers can also source music.


Hope some of that helps.



On Mar 19, 2007, at 9:02 PM, Paul Choi wrote:

> When we disable the services associated with MOH, when
> we make an external call with IP Communicator, and
> place myself on hold.  It hangs up on the call.  So
> it's not dead air, it's when you press HOLD on the IP
> phone, it drops the call.
>
> So disabling those services does not seem to fix our
> MOH problems.
>
> You're saying that if we place our media inside of a
> media group with no audio assigned to it, we'll be
> able to prevent the default MOH file from streaming to
> phones?
>
> Paul
>
> --- Kent <nws at fredf.org> wrote:
>
>> by default any media that is not assigned to a group
>> is assigned to all
>> devices.    Create a resource group/list put in the
>> moh devices.
>>
>> but I just re-read your message....  you can always
>> deactivate the
>> services associated with moh.
>>
>> Paul Choi wrote:
>>> We have a CCM 4.1(3)sr4d cluster that we have no
>> media
>>> resource groups set, no MOH servers set, yet we
>> have
>>> MOH playing when users are put on hold throughout
>> the
>>> cluster! How do we configure the CCM cluster to
>> only
>>> play the three beeps instead?
>>>
>>> Perplexed...
>>> Paul
>>>
>>>
>>>
>>>
>>
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