[cisco-voip] MOH problems

[Andre Beck]

Hi,

On Mon, Mar 19, 2007 at 08:02:03PM -0700, Paul Choi wrote:
> When we disable the services associated with MOH, when
> we make an external call with IP Communicator, and
> place myself on hold.  It hangs up on the call.  So
> it's not dead air, it's when you press HOLD on the IP
> phone, it drops the call.

You nuked your MTPs.
 
> So disabling those services does not seem to fix our
> MOH problems.
> 
> You're saying that if we place our media inside of a
> media group with no audio assigned to it, we'll be
> able to prevent the default MOH file from streaming to
> phones?

I assume the easiest way to do this is to set the "Run Flag" in the
MOH Server page to "No". Disabling Media Streaming Services altogether
is no good idea, as it will also kill the Annunciator and MTP. The
latter is necessary for Hold/Forward with most H.323 gateways (even
though there are rumours you wouldn't need MTPs with Cisco H.323 GWs,
I've found this to be only true with Unicast MOH, while Multicast MOH
participation of a Cisco H.323 GW [like a 3745 on IOS 12.4] required
the MTP or else you get static silence when an outside call is held).

HTH,
Andre.
-- 
                  The _S_anta _C_laus _O_peration
  or "how to turn a complete illusion into a neverending money source"

-> Andre Beck    +++ ABP-RIPE +++    IBH Prof. Dr. Horn GmbH, Dresden <-