[cisco-voip] Quick Question About 911 Policy - Please Respond-Quick Response

[Lelio Fulgenzi]

Believe it or not, I've misdialled 911 on more than one occassion. 

I don't think it's necessarily trying to dial 911, but, I'll have my eyes on a sheet of paper and try dialing the number on the phone. My tactile feel of the phonepad is usually enough, but it always happens when I try to dial 914.........

I've always thought a route pattern of 911X with an immediate block would help with this. Granted, you have to wait for interdigit timeout, but it might be better than nothing?
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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...there's no such thing as a bad timbit...

  ----- Original Message ----- 
  From: Vince Loschiavo 
  To: Miller, Steve 
  Cc: cisco-voip at puck.nether.net 
  Sent: Friday, March 30, 2007 9:30 AM
  Subject: Re: [cisco-voip] Quick Question About 911 Policy - Please Respond-Quick Response


  For some of my remote offices, this is a real problem.  (I have no idea how ppl can misdial 911...but they do anyway.)

  1) I've removed it for some offices....but not all.
  2) Put stickers on the phones that say "to get emergency services you must dial (9) 911.    (Our local Cisco office uses this technique as well.).
  3) Have a Unity call handler for 911 that asks "...do you really want to dial 911" Press 1 for yes, 2 for no."  1 then forwards them to 911.


  -V




  On Fri, 2007-03-30 at 08:17 -0500, Jonathan Charles wrote:

    Illinois law says that anyone visiting the site should be able to pick up a phone (without knowing the access code) and get emergency assistance...

    To be honest, creating both patterns is  just a good idea... (do you want to be responsible because you didn't?) 

    However, I would recommend changing your access code to 7 or 8 to ensure you don't get a lot of misdialed 911 calls...


    Jonathan


    On 3/29/07, Miller, Steve <MillerS at dicksteinshapiro.com> wrote: 
      We currently program our Call Manager to dial 911 as well as (9) 911.  Is there anything legal that forces us to do so?  We've had 100 false 911 calls over the past 3 months and I would like to restrict 911 and force everyone to call (9) 911 using the access code as they would for any other outside number.  Opinions?  Legal facts?  Please let me know! 
       
      Steve Miller
      Telecom Engineer
      Dickstein Shapiro LLP
      1825 Eye Street NW | Washington, DC 20006
      Tel (202) 420-3370 Fax (202)-330-5607
      millers at dicksteinshapiro.com 


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        Vincent Loschiavo
        Senior Consultant
        Datacorp
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        "Cisco Advanced Unified Communications Partner"
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