[cisco-voip] Phone Registration Rejected after adding BLFs on 7914
Ryan Ratliff
rratliff at cisco.com
Thu May 3 08:33:14 EDT 2007
No, you can either remove one of the servers from the CM list or stay
below the limit described until you upgrade.
In case you didn't look the bug up on the web:
Symptom:
When adding 15 BLF(BusyLampField), you will get registration rejected
on 7970
Conditions:
CallManager 5.0(4), 3 CallManager cluster
Workaround:
Use 14 BLF.
Further Problem Description:
StationMaxButtonTemplateSize is set to 42. The BlfArray is bounded to
that limit. The problem here is if the phone is assigned to a
CallManagerGroup that contains 3 CallManager, then 14 Blf entries
will return 14 * 3 = 42 entries in busylampfield query.
So limitation is like so.
Only two CCM, you can add up to 21 blf. 2 * 21=42
Only one CCM, you can add 35 3*14=42
the max button we can have from our IP phone is 7970 + 2 side car =
36 button. The first line must be line, then 36 -1 = 35 BLF max.
For single CCM, the limit is no longer 42 as phone button template
can onyl support up to 36.
-Ryan
On May 3, 2007, at 1:54 AM, Anthony Kouloglou wrote:
Thanks Ryan,
so there is no way overcoming the problem by editing a parameter or
something like this?
I have a cluster of 2 CCMs each running 5.0.4.2000-1
Cheers,
Anthony
Ryan Ratliff wrote:
> Sounds like CSCsg12278 - BLF,StationMaxButtonTemplateSize is
> reached, user gets registration rej.
>
> Looks like the limit is determined by the number of CMs in your CM
> group.
>
> Fixed in 5.1(1b) and a 5.0(4)ES but you should be running 5.1.1
> anyway.
>
> -Ryan
>
> On May 2, 2007, at 11:35 AM, Anthony Kouloglou wrote:
>
> Busy Lamp Fields,
> they monitor a line state of another extension and they are also
> speed dials.
> I have noticed that i can use only 21 BLFs!!
> When i configure the 22nd, i get registration rejected!
> When i erase one of the 22 BLFS (on the device, 1st 7914 or 2nd
> 7914) it gets registered again!!
> Here is what i got from debugging:
>
> 05/02/2007 16:59:10.975 CCM|Processing StationReg. regCount: 1
> DeviceName=SEP001B0CDB3376, TCPPid = [1.100.7.13678],
> IPAddr=192.168.101.150, Port=50293, Device Controller=[1,60,5904]|
> <CLID::StandAloneCluster><NID::192.168.101.5><CT::
> 1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::State Transition><MASK::
> 0020>
> 05/02/2007 16:59:10.975 CCM|StationD: (0005904)
> wait_register_StationRegister - Check MAC address & protocolVer
> (mac=, protocolVer=-2056257527)|<CLID::StandAloneCluster><NID::
> 192.168.101.5><CT::1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::Detailed><MASK::0800>
> 05/02/2007 16:59:11.035 CCM|ProcessDb - ERROR
> readStationRegistrationProfileByDeviceName -
> readStationTspByDeviceName failed|<CLID::StandAloneCluster><NID::
> 192.168.101.5><CT::1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::Error><MASK::0800>
> 05/02/2007 16:59:11.035 CCM|TspError - Error in TSP. Port
> IsoEthPort:0 Port DSL:0 Name of Device:SEP001B0CDB3376 App ID:Cisco
> CallManager Cluster ID:StandAloneCluster Node ID:ufbccm|
> <CLID::StandAloneCluster><NID::
> 192.168.101.5><CT::AlarmSEP001B0CDB3376><DEV::SEP001B0CDB3376><LVL::Al
> l><MASK::ffff>
> 05/02/2007 16:59:11.035 CCM|StationD: (0005904) Error,
> registrationProfile_discovery_DbStationRegistrationProfileErr|
> <CLID::StandAloneCluster><NID::192.168.101.5><CT::
> 1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::Error><MASK::0800>
> 05/02/2007 16:59:11.035 CCM|StationD: (0005904) RegisterReject
> text='Error: DB Config'.|<CLID::StandAloneCluster><NID::
> 192.168.101.5><CT::1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::State Transition><MASK::
> 0020>
> 05/02/2007 16:59:11.076 CCM|StationInit: (0005904) alarmSeverity=2
> text="24: Name=SEP001B0CDB3376 Load= SCCP41.8-2-2SR1S Last=Phone-
> Reg-Rej" parm1=0(0) parm2=0(0).|<CLID::StandAloneCluster><NID::
> 192.168.101.5><CT::1,100,59,1.1905172><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::State Transition><MASK::
> 0020>
> 05/02/2007 16:59:11.173 CCM|StationInit: TCPPid = [1.100.7.13678]
> Socket Broken. DeviceName=SEP001B0CDB3376,IPAddr=192.168.101.150,
> Port=0xc475, Device Controller=[1,60,5904]|
> <CLID::StandAloneCluster><NID::192.168.101.5><CT::
> 1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::Error><MASK::0800>
> 05/02/2007 16:59:11.173 CCM|Closing Station connection
> DeviceName=SEP001B0CDB3376, TCPPid = [1.100.7.13678],
> IPAddr=192.168.101.150, Port=50293, Device Controller=[1,60,5904]|
> <CLID::StandAloneCluster><NID::192.168.101.5><CT::
> 1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::State Transition><MASK::
> 0020>
> 05/02/2007 16:59:11.174 CCM|DeviceManager:star_DeviceStop
> Name=SEP001B0CDB3376 Key= RegisterDevice=81|
> <CLID::StandAloneCluster><NID::192.168.101.5><CT::
> 1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::Detailed><MASK::ffffff>
> 05/02/2007 16:59:11.174 CCM|DeviceManager:star_DeviceStop Device =
> SEP001B0CDB3376 not found in the table. RegisterDevice=81|
> <CLID::StandAloneCluster><NID::192.168.101.5><CT::
> 1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::Error><MASK::ffffff>
> 05/02/2007 16:59:13.039 CCM|StationInit: TCPPid = [1.100.7.13678]
> StationCloseReq received: output|<CLID::StandAloneCluster><NID::
> 192.168.101.5><CT::1,100,59,1.1905171><IP::
> 192.168.101.150><DEV::SEP001B0CDB3376><LVL::State Transition><MASK::
> 0800>
>
>
>
> Paul Choi wrote:
>> Sorry for my density...what are BLFs? Paul --- Anthony Kouloglou
>> <akoul at dataways.gr> wrote: --------------------------------- Hi, i
>> have a 7961G running SCCP41.8-2-2SR1S on a ccm 5.0(4) The phone
>> has also 2 expansion modules 7914 (5.0.2) The phone has only one
>> line and all the rest are BLF SD (5 from thephone + 2x14 from
>> modules) I have used 5 first BLFs from the phone, 14 BLFs from the
>> first 7914and 2 from the second. When i try to add more extensions
>> on the rest BLFs of the second7914 the phones gets unregistered
>> and displays "Registration Rejected..." Is it some kind of cisco bug?
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