[cisco-voip] cisco emergency responder - missing phone(s)

[Ed Leatherman]

Curious if anyone has seen this before....

We have CER v1.3 paired up with our callmanager cluster. Probably 100 or so
switches setup on it, 99.9% of the time everything works peachy. There are
however a handful of phones that for some reason do not get discovered on
their respective switches. The phone is listed in CER as unlocated, so I
know it is getting the phone info from callmanager, but the switchport that
we know it is plugged into on the switch in CER shows no phone. however
there are many other phones on the switch that are discovered, i'm not sure
what the difference is. The phone can talk CDP with the switch, I can see
the CDP info on the phone's webpage, with the correct interface etc.

I've tried forcing the locate switch-ports process on that switch, but its
not coming back with any different information, and I see no SNMP errors
about that switch in the app log.

any ideas?

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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