[cisco-voip] cisco emergency responder - missing phone(s)

[Candace Holman]

Ed,

You've probably already checked, but is there a different phone model or
firmware for the misbehaving devices?  How do the switchport configurations
compare?  Same vlan, same acl?

Candace


> From: "Ed Leatherman" <ealeatherman at gmail.com>
> To: ciscovoip <cisco-voip at puck.nether.net>
> Date: Thu, 3 May 2007 14:19:02 -0400
> Subject: [cisco-voip] cisco emergency responder - missing phone(s)
> Curious if anyone has seen this before....
>
> We have CER v1.3 paired up with our callmanager cluster. Probably 100 or
> so switches setup on it, 99.9% of the time everything works peachy. There
> are however a handful of phones that for some reason do not get discovered
> on their respective switches. The phone is listed in CER as unlocated, so I
> know it is getting the phone info from callmanager, but the switchport that
> we know it is plugged into on the switch in CER shows no phone. however
> there are many other phones on the switch that are discovered, i'm not sure
> what the difference is. The phone can talk CDP with the switch, I can see
> the CDP info on the phone's webpage, with the correct interface etc.
>
> I've tried forcing the locate switch-ports process on that switch, but its
> not coming back with any different information, and I see no SNMP errors
> about that switch in the app log.
>
> any ideas?
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>
>
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