[cisco-voip] Forwarding a call to a home phone but _with_ Unity VM if it's not answered

[Erick Bergquist]

Unity does place the call on hold, so CCM MoH would be played for both release to switch and supervisor transfer. The release to switch is a real quick transfer (unity puts call on hold, places call on other port, then finishes transfer quick). 

The MoH source used, would come from the voice mail port configuration on the call manager side.

----- Original Message ----
From: Fred Nielsen <fwn at feasible.net>
To: Robert Kulagowski <bob at smalltime.com>; cisco-voip at puck.nether.net
Sent: Friday, May 4, 2007 1:06:16 PM
Subject: Re: [cisco-voip] Forwarding a call to a home phone but _with_ Unity VM if it's not answered

This may not be what you are looking for.. But mobility manager (or Unified
Mobility now I think it is called) does what you are needing quite nicely. 

Also, I do seem to remember that Unity does in fact place the call on hold
(from CM's perspective) while doing a transfer (though I'm not 100% clear on
whether this is definitely true for a *supervised* transfer), so you may
want to look into the MoH setup further.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Robert Kulagowski
Sent: Friday, May 04, 2007 9:16 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Forwarding a call to a home phone but _with_ Unity VM
if it's not answered

So I have a number of users that have phones at home.  We'd like to setup
their DIDs so that an incoming call gets sent to their home phone. 
  If they don't answer their phone at home, it should end up in Unity.

Right now it's kind of a kluge, and doesn't do what the users want.

DID is setup to CFA to VM.
Their VM account is set to a blank greeting, and after the greeting the call
gets sent to a Call Handler.  _That_ call handler is owned by the user, and
has their personal message on it.  The call handler has a Call Transfer back
to CallManager to a dummy number that's on a CTI port. 
The dummy number is CFA to the user's home number.

The transfer on the call handler is set as supervised, 5 rings.

So, all that, and here's what happens:
Incoming call goes to Unity, Unity sends it to the handler, handler makes
the call out.  This part is all OK.  The issue is the supervised transfer.
The caller doesn't hear any call progress notification, and if I turn off
the "Wait while I transfer your call", then it may be 15 seconds of silence
before it comes back to Unity and you hear the personal greeting.

If I release to switch, the call never comes back to Unity.

I tried setting up an audio source using a wav file of the standard call
progress "ring", but it doesn't seem like the call is really on hold, so the
caller still gets silence.

Unity 4.2(1), CM 4.1.3sr2


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