[cisco-voip] unable to here prompts on ipccx

[Matthew Saskin]

codec issue or one way traffic I would think.

1 - can you ping the ipccx box, can the ipccx box ping you?
2 - any firewalls/vpn/etc. in between?  If so, are you allowing RTP 
traffic through in both directions?
3 - what codec do you have configured for calls between the location 
that your IPCCx route points/ports live in and the location your phone 
lives in.  If necessary, are there transcoding resources available to 
both?  Are there enough transcoding resources?

-matt

James Grace wrote:
> ?
> for some reason when i call one of my triggers for ipccx, from an 
> internal ip phone, Im not able to hear the prompts.  now the call is 
> going thru the scripts from top to bottom. and all the options are 
> working there.  but just no audio.  Now this may have something to do 
> with the fact that the ipccx server is at a colo.  Could i be having a 
> codec issue
>  
> James Grace
>  
> Systems Engineer
> Adcap Network Systems, Inc.
> 6865 Shiloh Road East, Suite 250
> Alpharetta, GA 30005
>  
> office: 678-456-6986
> direct: 678-456-6761
> jgrace at adcapnet.com <mailto:jgrace at adcapnet.com>
> www.adcapnet.com <http://www.adcapnet.com/>
> ------------------------------------------------------------------------
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>