[cisco-voip] ipcc express agents not showing in sup desktop app

[Voll, Scott]

We have seen this in the past.  In 3.5 it was closing the chat window,
but in 4.x you can't close the chat window.  MS Windows firewall can
cause the issue also.  Is there any other Firewalls between?  Are the
agents PC connected to there phones?  (I don't know if that would help).


 

You are not abnormal, but I'm not sure of the exact problem.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Tuesday, May 15, 2007 8:47 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ipcc express agents not showing in sup desktop app

 

Hi

 

I am busy implementing an IPCC express ver 4.x contact centre. The
script is very simple and have a single team, 12 resources, no skills
based routing and one trigger number going to a singe CSQ, one SUP.
Everything is working fine and integrated with call manager 4.2.
However, I have a strange problem with the supervisor desktop not
showing the agents in his team on his PC. I checked he is assigned to
the team with all his agents and so on. He is also designated the
supervisor role in the user management. When I use my own laptop instead
of his PC I found that when I log in as the sup that I can see myself as
sup and see agents (only logged in two for a test) but the agents
disappear from the sup desktop again after a short while and
occasionally re- appear (this is on my laptop. This shows that there is
already a difference between my laptop and his PC and I therefore
suspect that it is not the IPCC CRS server config etc / or CCM config. I
tried disabling the windows firewall on his machine, my laptop and also
on the agent PCs but it did not make a difference. While this is
happening the CRS is running fine in terms of the script and also the
services in the control centre.

 

Any advice will be appreciated - is it an XP problem?, Firewall problem?
Should we try to re-install the agent and sup desktops after we disabled
the firewalls on the PCs? \

Maybe someone has seen a similar problem. The customer tells me that the
agent and sup PCs are all XP with SP2

 

 

Erik Erasmus

 

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