[cisco-voip] ipcc express agents not showing in sup desktop app

[Erik Erasmus (E)]

Hi

 

I am busy implementing an IPCC express ver 4.x contact centre. The
script is very simple and have a single team, 12 resources, no skills
based routing and one trigger number going to a singe CSQ, one SUP.
Everything is working fine and integrated with call manager 4.2.
However, I have a strange problem with the supervisor desktop not
showing the agents in his team on his PC. I checked he is assigned to
the team with all his agents and so on. He is also designated the
supervisor role in the user management. When I use my own laptop
instead of his PC I found that when I log in as the sup that I can see
myself as sup and see agents (only logged in two for a test) but the
agents disappear from the sup desktop again after a short while and
occasionally re- appear (this is on my laptop. This shows that there
is already a difference between my laptop and his PC and I therefore
suspect that it is not the IPCC CRS server config etc / or CCM config.
I tried disabling the windows firewall on his machine, my laptop and
also on the agent PCs but it did not make a difference. While this is
happening the CRS is running fine in terms of the script and also the
services in the control centre.

 

Any advice will be appreciated - is it an XP problem?, Firewall
problem? Should we try to re-install the agent and sup desktops after
we disabled the firewalls on the PCs? \

Maybe someone has seen a similar problem. The customer tells me that
the agent and sup PCs are all XP with SP2

 

 

Erik Erasmus

 



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