[cisco-voip] Unity Bridge not getting message from Octel

[Pat Hayes]

Both servers do a handshake when they first connect, using DTMF tones. 
If that doesn't work, if one of the servers isn't hearing the tones from 
the other, it'll just sit there like that. You should be able to use the 
BANANA tool to view information about your calls and why they failed. 
Take a look at the Bridge troubleshooting guide, it's quite thorough, 
explains what to check, what the error codes mean, etc:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_chapter09186a00806c15eb.html#wp1074305

-Pat

Christopher M. Bomba wrote:
> I have a new Unity install with Unity Bridge connecting to 3 different Octel nodes.  I have everything configured and I can send messages from a Unity mailbox to an Octel mailbox on all three nodes.  The problem I am having is when an Octel subscriber tries to send or forward messages to a Unity mailbox.  I see the call come into the Bridge but it never seems to get any further.  Like there isn't any DTMF being sent between them.  
> 
> Does anyone know of anything that the Bridge needs to see from the Octel nodes in order for this to work?  Is there any configuration changes that need to be made in the Octel nodes other than assinging the Bridge a serial number and a pilot number to reach it?
> 
> Thanks,
> 
> Chris
> 
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