[cisco-voip] IPCC Supervisor Desktop

[CarlosOrtiz at bayviewfinancial.com]

We have a problem with the Supervisor Desktop and the Team Skills Stats 
report.   The Column labeled "Oldest in Queue" is supposed to show the 
amount of calls waiting in queue and the wait time of the caller to be 
served next (longest current wait time).   This is only relevant when 
there are no agents ready to take the next call.  In the screenshot below 
you will see that I have 2 agents ready to take calls but the "Oldest in 
Queue" shows 1 caller but no time is incrementing.  This just remains 
there all day inaccurately.  Has anyone seen this or been able to 
determine a cause?



Carlos
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