[cisco-voip] 7970 running SCCP70.8-2-2SR2S resets on CCM 5.0.4.2000-1

[Paul Choi]

Candace,

Interesting. I'll have to keep your fix in mind the
next time I run into this issue since I just upgraded
the customer's phone's firmware and the issue was
resolved.

Paul


--- Candace Holman <holman at post.harvard.edu> wrote:

> We saw this happening a number of times and found it
> was coincident with a
> DHCP lease expiration period.  Running Ethereal
> traces on the phones
> confirmed that it reset after a DHCP interaction,
> and hard coding the IP
> address was the workaround.  You could try that
> while waiting for a solution
> or better explanation.
> 
> You could also try moving the phone or switch port
> to another network to see
> the behavior is specific to an underprovisioned
> network.
> 
> 
> > Hi, i have one CCM 5.0.4.2000-1  and there is an
> 7970 which sometimes
> > resets several times a day!!
> > CCM is on a gigabit port of a WS-C2950T-24 and the
> phones on the same
> > switch fast ethernet.
> > The phone also sometimes gets registered on the
> SRST which is on the
> > same site. it gets unregistered at the same moment
> and gets registered
> > back to the CCM.
> > It gets power seperately from a power cube (2950
> has no POE)
> > Even if it gets registered on the SRST and back
> there is no reason for a
> > full reset.
> > Because it has one 7914, it is very noticeable
> since all lights start
> > blinking!
> >
> > I took a trace from CCM service but nothing came
> out.
> > What are most common reasons for reset of a phone?
> > An other 7970 with 7914 also does the same. The
> customer has not noticed
> > if other phones do the same thing but those 7970
> do it for sure.
> > Could 7914 be the problem?
> > 7914 has S00105000200  image.
> >
> > Thanks
> > Anthony
> >
> > _______________________________________________
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 



       
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