[cisco-voip] Transferring to Outside Lines from the IPCC ?

[Robert Kulagowski]

> Miller, Steve wrote:
>> We have an odd problem.  In our script on the CRS server, we
>> transfer calls to an external number for our backup helpdesk
>> vendor.  This works fine when we insert their regular phone number
>> which is 404-XXX-XXXX, but when we enter the toll free number
>> 800-XXX-XXXX that is forwarded to the 404 number by the carrier, we
>> get a busy signal.

Check your Q931 traces; does it look like this?  (I'm also about to 
start troubleshooting this issue, so I don't have an answer).

If the site dials the 800 number directly, it works, but if they use a 
site-wide speed dial that's a CFA on a line that's attached to a 
"SpeedDial" CTI port, it doesn't work.  (*660 is the speed dial)

May 29 10:47:40.923: ISDN Se0/1/0:23 Q931: Applying typeplan for sw-type
0xD is 0x2 0x1, Calling num 213928
May 29 10:47:40.923: ISDN Se0/1/0:23 Q931: Applying typeplan for sw-type
0xD is 0x2 0x1, Called num 18005797372
May 29 10:47:40.923: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8  callref =
0x06A3
         Bearer Capability i = 0x8090A2
                 Standard = CCITT
                 Transfer Capability = Speech
                 Transfer Mode = Circuit
                 Transfer Rate = 64 kbit/s
         Channel ID i = 0xA98382
                 Exclusive, Channel 2
         Calling Party Number i = 0x21A1, '213928'
                 Plan:ISDN, Type:National
         Called Party Number i = 0xA1, '18005797372'
                 Plan:ISDN, Type:National
         Redirecting Number i = '!', 0x008F, '??*660'
                 Plan:ISDN, Type:National

May 29 10:47:41.015: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8
callref = 0x86A3 Channel ID i = 0xA98382 Exclusive, Channel 2

May 29 10:47:41.023: ISDN Se0/1/0:23 Q931: RX <- PROGRESS pd = 8
callref = 0x86A3
         Cause i = 0x80FF - Interworking error; unspecified
         Progress Ind i = 0x8088 - In-band info or appropriate now available

May 29 10:47:44.935: ISDN Se0/1/0:23 Q931: TX -> DISCONNECT pd = 8
callref = 0x06A3 Cause i = 0x8090 - Normal call clearing

May 29 10:47:45.015: ISDN Se0/1/0:23 Q931: RX <- RELEASE pd = 8  callref
= 0x86A3

May 29 10:47:45.019: ISDN Se0/1/0:23 Q931: TX -> RELEASE_COMP pd = 8
callref = 0x06A3